JD :Area Manager Field and Services
Roles and Responsibilities:-
- Follow the network on all the Quality & After-sale business KPIs (Parts, Customer Satisfaction) and implement corrective actions, if needed,
- Deploy Renault Referential, Methods & Standards, workshop organization and Quality policy,
- Contribute to the achievement of Customer Satisfaction and Service Retention objectives,
- Deploy and pilot all animation systems of the network,
- Ensure the service coverage on its territory,
- Understand Business Profitability and measures to improve with necessary simulation
- Inform, manage the after sales commercial policy of Renault with the Dealer
- Reach the target of the workshop and distribution parts business,
- Deploy the customer engagement activities / service promotions (to retail customers) in the workshops of the network,
- Drive the customer satisfaction index
- Prepare Training plan of the After-sales employees of the network , in relation with the training centre
- Provide feed-back to RIPL on the different programs efficiency,
- Manage the customer complaints with the dealer and head office, ensure an answer is provided within the target time
Purpose of the Job
- Maximize the commercial performance in Parts, accessories and service, as well as the Quality of Service performance of the dealers of his zone,
- Deploy the commercial and quality policy of the manufacturer,
- Manage the customer satisfaction,
- Provide assistance to the dealers,
- Interface between network and RIPL,
