Area Manager - Credit Operations - Housing - Operations - Delhi - Swasthya Vihar - MM

Job Description

This role will be responsible for managing Credit-Operations activities for retail mortgage loans including Home Loans, Home Equity, Affordable Housing Loans, and Digital Loans at a cluster level, covering multiple branches.
Credit-Operations Manager will ensure 100% process adherence, quality checks in lines with credit policy, and compliance, acting as a bridge between Credit and Operations teams to ensure seamless loan processing.

ore Responsibilities:

. End-to-End Credit & Operations Oversight with thorough knowledge of credit policy and process.
. Supervise and manage the login of loan applications, ensuring all documents are in place as per policy guidelines including KYC.
. Ensuring gating rejections in line with credit policy and close monitoring on login quality.
. Ensuring timely initiation of internal reports and checks as mandated by credit policy.
. Oversee the CAM (Credit Appraisal Memo) preparation ensuring completeness and accuracy before submission to credit approvers, ensuring that key ratios are in lines with credit policy.
. Conduct final review of loan files before disbursement, ensuring all documents are in place and compliant with internal and regulatory guidelines.
. Review disbursement dockets and hand them over to the Operations team for final disbursement and payment processing.
. Ensure 100% adherence to policies and SOPs across all credit-operations processes.
. Identify and rectify process gaps to enhance efficiency and accuracy.
. Manage and resolve queries from the Hind-Sighting Team and Internal Audit, implementing corrective actions as required.
. Ensure compliance with regulatory requirements and internal controls.
. Work on Loan Origination System (LOS) and Finnone for loan processing.
. Familiarity with SFDC (Salesforce) and MS-Excel is an added advantage for tracking and reporting.
. Support digital initiatives to streamline credit-operations processes and improve efficiency.
. Manage a team of Credit Processing Associates (CPAs) across branches in the assigned region.
. Ensure regular training and upskilling of CPAs to enhance process knowledge and efficiency.
. Conduct periodic performance reviews and ensure team adherence to KPIs.
. Foster collaboration between Credit, Sales, and Operations teams to ensure smooth loan processing.

Key Performance Indicators (KPIs):
. First Time Right (FTR) - Ensuring minimal errors in loan files.
. Turnaround Time (TAT) - Ensuring quick and efficient loan processing.
. Compliance Adherence - No deviations from policy and regulatory guidelines.
. Process Efficiency - Identifying and implementing improvements in workflows.
. Driving penetration of E-NACH for improved operational efficiency
. Ensuring acknowledgment of property papers / PDDs from the credit team
. Responsible for timely handover of PF/Balance PF Cheques to operations team and tracking clearance of cheques.
. Hold regular meetings with the business team & conduct regular training for improvement in FTR files
. Work cross-functionally with internal partners to develop technological solutions and to adapt and deploy new technologies to drive efficiency, correct deficiencies, and build greater consistency in processes
. Prioritize and manage critical projects for implementation of LOS/LMS and other technology enablement for the operating model of the HFC.
. Ensuring low attrition for the team.

Quealifications : Graduate (Preferred: Finance, Business Administration, Commerce or related field) Masters/Postgraduate
CA / MBA (Finance) or Equivalent