Area Investigation Manager - Delhi

CategoryDetails

Monetary SavingsRCU Fraud Investigation –Ensure fraud cases are investigated and investigation reports submitted to respective units for end-to-end tracking & closure.

• TAT for filing Investigation Report from the date of concluding the investigation.
• TAT for concluding the investigation from the date of incident reporting.
  
  

Cyber Fraud –

• Ensure all third-party cyber fraud cases are reviewed & investigated if there is new modus operandi, identify gaps & implement fraud prevention measures.
• Regular coordination with GRT, Marketing, Infosec (Paladion) and Legal Team as & when required.
  
  

Internal Control & ProcessFraud Mitigation –

• Root Cause Analysis (RCA), identification of gaps, suggestion & implementation of fraud mitigation steps for prevention of fraud recurrence & coordination with law enforcement.
• Department Audit & Regulatory Compliances (Internal Audit Score & Open Items).
  
  

Process EfficiencyMIS & Reporting –

• Incident Tracker maintenance & complete updation on a daily basis.
• Cyber Fraud Tracker maintenance & complete updation on a daily basis.
• Monthly dashboard to be prepared along with Quarterly / Half-Yearly & Annual data to be submitted to the Management, RMC, ORMC, ACB via presentations and coordination with ORM & Compliance team for the same.
• Maintaining tracker for all documents sent for verification as part of investigation & vendor report delivery along with vendor bill clearance.
• Attempted fraud transaction review and submission to Compliance (ML tracker).
  
  

People Management 1. Learning & Development and Team Management – Self Training (4) & Off-role staff Training (1 Training / Month), Team Huddle & Engagement, Coordination with internal stakeholders, Annual 12 Monthly Meetings.