Job Description

Position Purpose and Summary

This role is responsible for building retail capacity and capability in the area (state or cluster of states)

in order to drive customer experience in line with business strategy.

Essential Duties and Responsibilities:

Functional Responsibilities

• Ensure store fulfillment rate is 95% in all months of the year
• Ensure all employees are onboarded comprehensively including a detailed onboarding on Brand, Service Credo, Store Processes and Role Deliverables.
• Ensure hiring of fit for purpose talent in all store roles.
• Executing the functional training and onboarding plan for all store roles.
• Executing the store incentive program in a manner it delivers the objective of driving sales and improving customer experience.
• Ensure proactive store jewelry talent mapping across top local players in the city/area where brand will be launched/expanded.
• Ensure completion of of POSH & Values investigations - Working closely with HR Operations to drive high level of store compliance to Company policies (e.g. attendance regularization) and S&E Act and applicable labour laws.
• Driving high rigor of product and sales training, using LMS and digital tools - Drive high levels of engagement & Talent management initiatives in the store teams.
• Lead annual store manpower and OHs budgeting and ensure compliance to budget - Execute R&R plans to reward and recognize store employees for outstanding sales achievement and/or customer service.
• Develop and manage talent development programs, including performance appraisals, succession planning, and career development initiatives.
• Develop mechanism to track people productivity and lay out improvement plan for under performers.
• Serve as a point of contact for employee relations issues within the region.
• Drive employee retention and implement proactive measures to maintain a retention score above 90%.
• Monitor and report on key HR metrics, including cost, attrition, employee engagement scores, and recruitment timelines, etc.