Job Summary
The purpose of thisposition is to lead the day to day delivery of the assigned portfolio ofaccounts. This incorporates driving rapid sustainable growth, statutorycompliance and governance, the management and development of staff(operational, sales, contract support and management), the continual developmentof our customers base and full operational responsibility of the assignedportfolio of accounts.
KeyResponsibilities
Strategic Planningand Review
- Exploit all opportunities of strategic development of the portfolio, deliver increased turnover and profitability, increase additional services and projects and renew all contracts/tenders
Financial & AssetManagement
- Take appropriate actions indicated by variances to ensure revenue, operating profit, working capital and booking targets are met and continually improved upon without compromising exceptional service standard or customer relationship
OperationalManagement
- Provide leadership with full responsibility of profit & loss including development of contract financial planning for revenue and profit delivery, reduction of WIP, debt, cost reduction and contract growth, and ensure that these are met and exceeded
- Communicate and implement business policies and processes within the contract for various portfolio of accounts effectively
- Ensure fair treatment of suppliers at all time, professional supplier management and arbitration of disputes
- Work closely with procurement team to ensure maximum use of preferred suppliers and robust back to back contracts, performance focused contracts are in place with contract duration by leveraging maximum value
- Optimize staffing structure operates across contracts and balance cost reduction without compromising delivery of excellent service. Staffing structure should be robust to support peaks and troughs in workload, disaster recovery and promote leveraging expertise across the portfolio of accounts
Business Developmentand Marketing
- Support the sales process through solutions development, participate in presentation and consultation meetings, host visits and support mobilization of new accounts or demobilization of exit account
Customer Relations
- Represent CBRE in a professional and credible manner to customers and the public
- Build and develop high-level customer relationship with both existing and potential customers through fully understanding of their needs and demands
- Focus on delivering excellent service level are maintained at times
- Is contactable and responsive to customers at times
Quality and SafetyManagement
- Monitor and identify areas of improvement as a matter of course
- Create a culture of exceptional quality and innovation
- Set an example of exceptional standard in all activities, language and communication
- Identify and act on safety trends and reports to create intervention to protect business, our people and drive continuous safety improvement
- Ensure mandatory processes are in place, and are compliant including but not limited to; line management auditing, HOP auditing, business unit QSHE objective and tracking, H&S scenario training and investigation
People Management
- Ensure the team has the skills and motivation to perform their roles to the bets of their abilities. All staff must attend the company induction day and all mandatory trainings
- Is constantly visible and accessible to the team
- Ensure all staff are appraised annually and all managers are formally trained in the CBRE appraisal process and staff development plans are in place
- Build a robust succession plan for the business unit by engaging Talent Management team as talent retention strategies
- Build and encourage a culture of reward and recognition within the business unit
Required Knowledgeand Skills
To perform this jobsuccessfully, an individual must be able to perform each essential dutysatisfactorily. The requirements listed below are representative of theknowledge, skill, and/or ability required. Reasonable accommodations may bemade to enable individuals with disabilities to perform the essentialfunctions.
Communicationskills
Ability tocomprehend, analyze, and interpret the most complex business documents. Abilityto respond effectively to the most sensitive issues. Ability to write reports,speeches and articles using distinctive style. Ability to make effective andpersuasive presentations on complex topics to employees, clients, topmanagement and/or public group. Ability to motivate and negotiate effectivelywith key talents, top management and client group to take desired actions.
REASONINGABILITY
Ability to solveadvanced problem and deal with a variety of options in complex situations.Require expert level analytical and quantitative skills with proven experiencein developing strategic solutions for a growing matrix-based multi-industrysale environment. Draw upon the analysis of others and make recommendation thathave direct impact to the company
FINANCIAL KNOWLEDGE
Require in-depthknowledge of financial terms and principles. Review complex financial/businessanalysis and reports. Ability to analyze the most complete business/financialdata and develop innovative solutions. Develop and implement financial policiesand procedures. Oversea and approve business unit budget
OTHER SKILLS And/orABILITIES
Intermediateexperience with Microsoft Office Suite. Must have a strong command of theEnglish language and excel in the areas of spelling, grammar and punctuation
Proven track recordin senior management role which has included responsibility of services,culture, people and business growth preferably with technical and or hardservices
Highly developedinterpersonal skill, enthused by fast paced, high growth environment
Self-starter,confident, composed and result focused
Ability to balancestrategic thinking with tactical delivery of client satisfaction
Ability to gain trustand support of top-level management and key client decision makers
Ability to manageconflict and crisis situations effectively
Experience inGovernment projects will have an added advantage
Qualifications AndEducation
Master or bachelor'sdegree and a minimum of 10 years of experience and industry knowledge infacilities management, building services and projects.
Willing to work onany schedule depending on business needs
