Job Purpose
Responsible for the Risk Containment Unit (RCU) ensuring a risk free on boarding of the customers, investigation and any other ad-hoc activities keeping in line with the organization's goal gaining leadership in affordable finance space though prudent risk control methods
Enabling Skill Sets & Qualifications
Excellent understanding of current market practices in Fraud Detection, Investigation, Analytics, etc.
3+ years of progressively responsible experience in managing the Fraud detections process with NBFCs/HFC's in the mortgage business
KRA's
Key Result Areas (Max 1325 Characters)
Supporting Actions (Max 1325 Characters)
General Overview of RCU process (Pre-Sanction Sampling, Fraud savings, Fraud Hit rate in Location
- Notional Savings in the assign location for all cases reported in fraud. Monthly Hit.
Vendor/Agency Management assign Location.
- Process TAT
- Cost
- MIS Management & Portfolio Management
- Performance demonstrates in monitoring /Managing RCU vendors, error free reporting, Sampler/Verifiers, trainings, Escalation Management, Overall reporting TAT Management, Timey FCU MIS and Billing Submission, Fraud Alert Circulation, Fraud trend Sharing, Data Mining.
Digital Initiatives.
- Hunter: - Use, Monitoring & Saving
- Internal Dedupe search & inhouse checks
- Closer TAT & catch vs match % of hunter cases, hit rate in desktop/online/market resources searches and inhouse checks.
- Investigation& Deterrent setting.
- Cross checks of internal reports FI, Technical, Valuation and CAM
- A. Conducting Customer, Channel/Vendor & Internal meeting to investigate reported fraud cases and ascertain fraud perpetuation Point of resulting in all cases.
- B. Feedback sharing for making process's intact and deterrent setting.
- Timely submission of fraud tracker data.
- Participation in adhoc investigation with satisfactory closer result.
- E. To check for any process/Policy compromise at sourcing end.
- Review of Collection data proactively and identification of Gaps
Training
- A. Sampler/Business/U/w trainings.
- B. Vendor FCU training for sustained/Improved quality and delivery.
Additional Activities/Initiative
- A. Initiative undertaken for capability building of samplers/Vendors.
- B. Global directed behaviour face to face interaction, which are effective in conducting/Setup fraud identification.
- Conducting assets verification and feedback
- New trigger identifications.
