Area Debt Recovery Manager

Responsibilities

Team Management & Training

• Recruit, train, and develop a high-performing collections team across multiple locations.
• Ensure team adherence to standard operating procedures and compliance protocols.

Operations & Process Compliance

• Monitor daily collection activities and track cash flow, delay in cash deposition, and adherence to process.
• Maintain audit readiness by ensuring all documentation and actions are compliant and traceable.
• Identify and report any fraudulent practices by agencies or individual agents.

Strategy Execution

• Implement area-level collection strategies to improve recovery and reduce delinquency.
• Drive cost-effective collection practices while maintaining portfolio health.
• Recommend agency terminations based on performance evaluation.

Portfolio & Risk Management

• Ensure efficient recovery from DCC (Delinquency Control Cell) and micro-markets.
• Oversee timely disposal/sale of repossessed vehicles to manage loss lines.
• Coordinate with legal teams for execution of repossession orders and legal recovery processes.

Cross-functional Collaboration

• Collaborate with local sales and credit teams to improve sourcing quality and customer selection.
• Maintain relationships with internal stakeholders and external partners to support recovery goals.