Job Requirements
About the Role
The Area Debt Manager – Flows – Rural Assets is responsible for managing a team and coordinating operational recovery activities for a credit portfolio within an assigned territory. This includes overseeing corporate policies and procedures, minimizing front-end delinquencies, and collaborating with the legal team to manage complex cases. The role entails end-to-end collection responsibility and has a direct impact on the financial institution's budget planning.
Key Responsibilities
Primary Responsibilities
- Manage collections for specific products within the assigned area.
- Ensure collection efficiency and control costs associated with collections.
- Track and control delinquency by bucket and Days Past Due (DPD), with a focus on non-starters.
- Review account allocations and set collection targets by bucket for agencies and in-house teams.
- Follow up regularly with default customers through a dedicated team.
- Ensure collection agencies and executives adhere to legal guidelines.
- Monitor productivity by setting parameters for in-house teams, agencies, and collection executives.
- Ensure adequate Feet on Street availability across area, bucket, and segment.
- Conduct background and reference checks for appointed agencies and Direct Collection Teams (DCTs) and evaluate them regularly.
- Collaborate with the legal team to ensure appropriate legal action is taken on specified cases.
- Build relationships with key clients to ensure timely collections.
- Determine suitable tactics and strategies for timely collections.
Secondary Responsibilities
- Support the legal team with documentation and case preparation.
- Provide feedback and insights to improve collection processes and policies.
- Assist in training and mentoring collection staff.
- Contribute to reporting and analysis for senior management.
What We Are Looking For
Education
- Graduate – Any discipline.
Experience
- 5-8 years of experience in collections
Skills and Attributes
- Strong understanding of collection processes and legal guidelines
- Excellent communication and negotiation skills
- Ability to manage teams and coordinate with external agencies.
- Proficiency in tracking and analyzing delinquency data.
- Capability to develop and implement collection strategies.
- Strong relationship management skills
