Job Requirements
About the Role
The Area Debt Manager is responsible for managing a team and coordinating operational recovery activities for an area credit portfolio within the assigned territory. This includes administering corporate policies and procedures, minimizing front-end delinquencies, and working closely with the legal team to manage defaults. The role involves end-to-end collection responsibility for the allocated area, contributing to the broader organizational objectives of the bank. This is a critical role with direct impact on the financial institution's budget planning.
Key Responsibilities
Primary Responsibilities
- Manage collections for specific products within the assigned area.
- Responsible for hiring and building strong team of Debt Managers.
- Ensure collection efficiency and control collection costs.
- Track and control delinquency bucket-wise and DPD-wise, with a focus on non-starters.
- Review account allocations and set collection targets for agencies and in-house teams.
- Follow up regularly with default customers through a dedicated team.
- Ensure adherence to legal guidelines by collection agencies and executives.
- Fix productivity parameters for in-house teams/agencies and monitor performance daily.
- Ensure adequate Feet on Street availability area-wise, bucket-wise, and segment-wise.
- Conduct background and reference checks for appointed agencies/DCTs and evaluate them regularly.
- Collaborate with the legal team to initiate legal action on specified cases.
- Build relationships with key clients to ensure timely collections.
- Determine suitable tactics and strategies for timely collections.
Secondary Responsibilities
- Attract and retain best-in-class talent for key roles within the reporting structure.
What We Are Looking For
Education
- Graduate – Any
- Post Graduate – Any
Experience
- Minimum of 4 years of experience in collections.
Skills and Attributes
- Strong leadership and team management skills.
- Excellent understanding of collection processes and legal guidelines.
- Ability to analyze delinquency trends and implement corrective actions.
- Effective communication and relationship-building skills.
- Proficiency in monitoring productivity and performance metrics.
- Strategic thinking and problem-solving abilities.
