Job Requirements
About the Role
The Area Collection Manager is responsible for managing a team and coordinating operational recovery activities for an assigned area credit portfolio. This includes administering corporate policies and procedures to minimize front-end delinquencies. The role involves close collaboration with the legal team to ensure sound legal advice is provided for managing delinquencies. The role bearer holds end-to-end responsibility for collections in the allocated area, contributing to the broader organizational objectives of the bank. This is a critical role with direct impact on the financial institution's budget planning.
Key Responsibilities
Primary Responsibilities
- Manage collections for specific products within the assigned area.
- Ensure collection efficiency and control the cost of collections.
- Track and control delinquency bucket-wise and DPD-wise, focusing on non-starters.
- Review account allocations and set collection targets for agencies and in-house teams.
- Follow up regularly with default customers through a dedicated team.
- Ensure adherence to legal guidelines by collection agencies and executives.
- Manage productivity by setting and monitoring parameters for in-house teams and agencies.
- Ensure adequate Feet on Street availability area-wise, bucket-wise, and segment-wise.
- Conduct background and reference checks for appointed agencies and DCTs, and evaluate them continuously.
- Collaborate with the legal team to initiate legal actions on specified cases.
- Build relationships with key clients to ensure timely collections.
- Develop suitable tactics and strategies for timely collections.
Secondary Responsibilities
- Attract and retain best-in-class talent for key roles within the reporting structure.
What We Are Looking For
Education
- Graduate Any discipline
- Post Graduate Any discipline
Experience
- Minimum of 4 years of experience in collections.
Skills and Attributes
- Strong leadership and team management skills.
- Excellent understanding of collection processes and legal compliance.
- Ability to analyze delinquency data and develop effective recovery strategies.
- Good communication and interpersonal skills.
- Proficiency in managing productivity and performance metrics.
- Capability to build and maintain client relationships.
