Area Collections Manger

. Part of the Aditya Birla Capital Limited, Aditya Birla Housing Finance Limited (ABHFL) is registered with the National Housing Bank as a housing finance company under the National Housing Bank Act, 1987. The company offers a complete range of housing finance solutions such as home loans, home improvement and home construction loans, balance transfer and top-up loans, loans against property and construction finance. The company acquired its license on 9th July 2014 and has aggressive growth plans.

. ABHFL has grown at a steady rate while reporting good asset quality despite challenges in the operating environment. While the industry is dominated by five large groups, there has been an emergence of segments like Affordable and self-employed borrowers, given the high potential in these segments. Despite increased focus by banks, HFCs have been able to maintain their share in the mortgage market. and is poised for rapid growth and plans to grow 5X (40,000 Cr) in the next 5 years. This shall take ABHFL within the top 5 percentile of HFCs in the country.

The Risk & Compliance function carries out monitoring of client wise exposure and portfolio exposure to identify early warning signals of stress and to minimize NPAs. Currently monitoring is done in association with Business Teams as RMG does not have presence at Branch level.It carries out over due loan recovery from defaulting clients in coordination with Business Teams.

JOB ROLE

• To enable enhanced business profitability through the effective management of the delinquent portfolio for CMG, CFG and Mortgages for the delinquent portfolio in the City / Cities managed
• To achieve the desired collections efficiencies across products managed
• Ensure that adequate Collections Intensity of follow up is executed for all Delinquent accounts
• Continuously review the location portfolio and report Early Stress Accounts / Potential Delinquent customers to RCM / Head - Collections & RISK team.
• Ensure that all Collections Activities are properly documented in the form of Collections Trails
• Ensure that all Collections Processes & Risk Governance Mandates rolled out are completely adhered to at each location.
• Negotiate on critical delinquent accounts and obtain repayments to minimize losses.
• Liaison with Legal / law enforcement agencies for speedy recovery of delinquent/write off cases.
• Provide feedback on the effectiveness of Collections Strategies formulated and implemented.
• Coordination with legal team for all collections legal cases.

KNOWLEDGE / SKILLS / EXPERIENCE

• Graduate / Post-Graduate
• Minimum 6-8 Yrs of experience in related field as Collections Manager / location head. Exposure to Credit and other line function is desirable.
• Experience in agencies /vendors management.
• An initiator with very high level of energy.
• Ability to meticulously plan, initiate and implement collections strategies designed by Central/Regional teams.
• Strong interpersonal skills and good team player.
• Excellent leadership, Analytical, Negotiation, influencing and communication skills.
• Market understanding and collections/Fraud techniques.