Area Collections Manager- Front End

Fresher

Job Description

Collections Target Achievement : Drive recovery and achieve monthly/quarterly collection targets for assigned area.
Team Leadership : Manage a large team of Collection Officers/Agencies, ensuring productivity and adherence to KPIs.
Process Compliance : Ensure compliance with RBI guidelines, company SOPs, and audit requirements.
Performance Monitoring : Conduct weekly reviews, track delinquency buckets, and implement corrective actions.
Vendor Management : Onboard, train, and evaluate third-party collection agencies; ensure background checks and performance reviews.
Customer Engagement : Liaise with customers to resolve queries, negotiate repayment plans, and handle escalations.
Legal Support : Assist in police/legal matters related to recovery cases.