Area Collection Manager

Key Responsibilities

• Track daily micro level collections of each merchant and identify risks.
• Identify Merchant s daily collection process at his shop through Mystery/Secret Shopping.
• Prepare account reconciliation statement on regular basis.
• Send daily collection reports to the concerned reporting head.
• Resolve service issues of clients by coordinating with relevant departments.
• To regularly visit delinquent customer / merchant for the updation of overdue amounts.
• To effectively manage all customer/ merchant related complaints and issues.
• Managing a group of 4-5 team members

Qualification

• Minimum 6-10 years relevant experience needed. Collection of consumer loans/ small business loans.
• Minimum a graduate (in any field).
• Preferably a DRA (Debt Recovery Agent) certified professional.
• Good knowledge of Computers (MS Office, email communication)

Skills Set & Experience

• Should be presentable with good communication skills.
• Good hold over language -English and local language.
• Should have knowledge of the Collection Process.
• Should have Experience in Field/Corporate Collections.
• Professional approach towards the Customer.
• Ability to command authority but humble and sincere in behaviour.
• Good convincing skills.
• Aware of Collection Code of Conducts.
• Acquainted with the geographical spread of the local area.

Mandatory to have a 2 wheeler/ 4 wheeler