About Us
Established in the year 2000 in the US, we have global offices in the US, India, UK, Australia, Mexico, Vietnam, and Canada, with best-in-class infrastructure and development facilities spread across the globe. We are an end-to-end solution provider in Banking & Financial Services, Telecom, Healthcare, Manufacturing & Energy verticals and have successfully delivered $1 billion worth of projects for more than 20 Fortune 500 companies.
Position Name
Salesforce Sales Operations / CRM Specialist
Experience
1016 years
Location
Bangalore
Shift Timings
Rotational
Job Description
- Salesforce Sales Cloud (Leads, Opportunities, Forecasting)
- SAP SD/MM/CRM exposure (basic to intermediate)
- Functional Process Expertise (Lead Order Billing)
- Advanced Reporting & Analytics (CRM + SAP combined)
- Territory & Capacity Planning
- Data Governance & Sales Operations Strategy
- Cross-functional collaboration with Sales, Finance, Supply Chain
- Manage Salesforce Sales Cloud and SAP Sales modules to support pipeline forecasting, revenue planning, and end-to-end sales operations.
- Create and optimize dashboards, sales reports, forecasting models, and KPI metrics across Salesforce and SAP datasets.
- Work with Sales, Supply Chain, and Finance to align lead management, opportunity lifecycle, order booking, and fulfilment processes.
- Perform functional analysis to improve sales workflows, integrating CRM and SAP processes (Lead Opportunity Order Delivery).
- Drive CRM data quality, SAP master data alignment, and sales governance frameworks across business teams.
- Provide insights on market performance, territory planning, quota setting, and demand forecasting.
- Train sales teams on Salesforce + SAP processes, maintain documentation, and support adoption across global teams.
Competencies
CRM Analytics
CRM Data Management
CRM Strategy Development
CRM Tool Customization
Customer Journey Mapping
Customer Segmentation
SKILL
JOB KNOWLEDGE
Interpersonal Skills
COMMUNICATION SKILLS
Key Skills
Salesforce Sales Cloud (Leads, Opportunities, Forecasting)
SAP SD/MM/CRM exposure (basic to intermediate)
Functional Process Expertise (Lead Order Billing)
Advanced Reporting & Analytics (CRM + SAP combined)
Territory & Cazpacity Planning
Soft Skills
Good Communication Skills, Quickly Adaptability. Professionalism. Positive Attitude.
Qualification
Any Degree
Certifications
