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Virtusa- Posted 4 hours ago
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Job Description
Job description : Production Support Engineer
We are looking for a good Production Support Engineer with 5+ years of relevant experience in IT, preferably in Telecom Domain.
Key Responsibilities
Incident &Problem Management: Responding to, troubleshooting, and resolving high-priority production issues (L2 / L3 support) related to OSS applications, including network performance monitoring and fault management. System Maintenance & Monitoring: Proactively monitoring system health, conducting application maintenance, and driving continuous improvements to towards Application Availability & Stability Change Management :
Release Handling , Application Deployment & Upgrades: Performing deployment, testing (SIT/UAT/Prod), and upgrading of OSS software. Automation & Scripting: Developing scripts to automate common support tasks, reduce manual intervention, and enhance operational efficiency. Collaboration: Working with cross-functional teams, including network engineering, DevOps, and vendor support, to address complex technical issues.
Typical Qualifications And Skills
Experience: 5+ years of experience in production support, application support, or IT operations, preferably in the telecom sector. Technical Skills: Support Experience in Java , Spring , Microservices ,
WebLogic , JMS , MQ , KAFKA , REDIS, Postgres DB tech stack-based Apps SQL/Databases: Proficiency in SQL and PL/SQL for data analysis and reporting. OS: Strong working knowledge of Linux/Unix environments. Tools: Experience with monitoring/ticketing tools like ServiceNow , Jira. Dynatrace monitoring experience is needed Automation: Scripting experience (e.g., Python, Bash, Perl). DevOps Experience Good to have GCP (Google Cloud Platform ) – Big Data projects support experience Telecom Knowledge: Familiarity with OSS systems, network protocols (SNMP, REST APIs), and frameworks. Education: Bachelor's degree in computer science, Engineering, or a related field.
Core Competencies
Problem-Solving: Strong analytical skills to perform root cause analysis (RCA) on complex system issues. Time Management: Ability to manage high-pressure, real-time outages. Communication: Excellent communication skills for incident reporting and stakeholder management.
This role involves on-call support duties, including weekends, to ensure 24/7 network stability.
We are looking for a good Production Support Engineer with 5+ years of relevant experience in IT, preferably in Telecom Domain.
Key Responsibilities
Incident &Problem Management: Responding to, troubleshooting, and resolving high-priority production issues (L2 / L3 support) related to OSS applications, including network performance monitoring and fault management. System Maintenance & Monitoring: Proactively monitoring system health, conducting application maintenance, and driving continuous improvements to towards Application Availability & Stability Change Management :
Release Handling , Application Deployment & Upgrades: Performing deployment, testing (SIT/UAT/Prod), and upgrading of OSS software. Automation & Scripting: Developing scripts to automate common support tasks, reduce manual intervention, and enhance operational efficiency. Collaboration: Working with cross-functional teams, including network engineering, DevOps, and vendor support, to address complex technical issues.
Typical Qualifications And Skills
Experience: 5+ years of experience in production support, application support, or IT operations, preferably in the telecom sector. Technical Skills: Support Experience in Java , Spring , Microservices ,
WebLogic , JMS , MQ , KAFKA , REDIS, Postgres DB tech stack-based Apps SQL/Databases: Proficiency in SQL and PL/SQL for data analysis and reporting. OS: Strong working knowledge of Linux/Unix environments. Tools: Experience with monitoring/ticketing tools like ServiceNow , Jira. Dynatrace monitoring experience is needed Automation: Scripting experience (e.g., Python, Bash, Perl). DevOps Experience Good to have GCP (Google Cloud Platform ) – Big Data projects support experience Telecom Knowledge: Familiarity with OSS systems, network protocols (SNMP, REST APIs), and frameworks. Education: Bachelor's degree in computer science, Engineering, or a related field.
Core Competencies
Problem-Solving: Strong analytical skills to perform root cause analysis (RCA) on complex system issues. Time Management: Ability to manage high-pressure, real-time outages. Communication: Excellent communication skills for incident reporting and stakeholder management.
This role involves on-call support duties, including weekends, to ensure 24/7 network stability.
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