Architect - ServiceNow Platform Administrator

This role will be overseeing ServiceNow Platform administration work. The role is expected to automate the regular maintenance task and help in ensuring platform scalability & availability. This role will also be responsible for managing weekly release.

Responsibilities

Platform Administration & Maintenance

• Administer and maintain ServiceNow instances (Dev, Test, UAT, Prod) ensuring optimal performance, availability, and security.
• Monitor instance health and respond to alerts, platform issues, or performance anomalies proactively.
• Manage cloning activities, patching, upgrades, and coordinate with ServiceNow support when required.

Configuration & Access Management

• Configure platform settings, update sets, UI policies, ACLs, and roles as per governance guidelines.
• Manage user, group, and role administration, ensuring compliance with access policies and segregation of duties.

Change Management & Release Coordination

• Participate in change advisory boards (CABs) and enforce platform change management processes.
• Coordinate deployment of update sets, validate post-deployment results, and maintain deployment records

Support & Sustain Transition

• Support L2-level incident resolution and provide technical leadership to sustain and support teams.
• Facilitate transition from implementation teams to sustain by validating documentation, configurations, and monitoring setup.

Governance & Best Practices

• Promote adherence to ServiceNow best practices, performance guidelines, and coding standards across teams.
• Partner with developers, architects, and product owners to enforce platform guardrails and governance processes.

Documentation & Knowledge Management

• Maintain platform documentation, including architecture diagrams, environment inventories, access logs, and configuration records.
• Create and update runbooks, SOPs, and knowledge articles for operations and support teams.

Qualifications

• Bachelors degree in Computer Science, Information Technology, or related field.
• Minimum 8+ years of ServiceNow administration experience, including exposure to enterprise-scale environments.
• ServiceNow Certified System Administrator certification is required.
• ServiceNow Certified Implementation Specialist (any module) or Platform Implementation certification is an advantage.
• Experience in platform governance, operations, and sustain models is highly desirable.