Provide Tier-3(expert-level) support to critical issues
Proactively identify network risk/design flaws and build a plan for remediation
Identify automation use cases and maintain/provide insight to enhance automation landscape for network
Review critical changes and provide recommendation to managed service provider
Provide on-call support
Review network upcoming technologies and provide recommendation for network improvisation in terms of design and product lines
Regularly review network monitoring for network 360 degree coverage and nextgen monitoring toolset
Qualifications
Bachelor's degree in computer science/engineering, or related qualification Certifications is a plus (CCNA, CCDA, CCNP, CCDP)
Minimum 8+ years of working in a Network / Telecommunications role, with expert level experience with Cisco Viptela SD-WAN, MPLS, IP, Cisco Wi-Fi, VPN, Firewalls, etc. technologies.
5+ years of management skills with the ability to develop teams and cultivate talent
Experience of working in a multi-cultural, virtual team, across multiple geographical regions
Experience with technologies such as: Cisco / Juniper HSRP/VRRP, VRF, VPC, VC, LACP, Fabric Path, CPPM/f5/infoblox, VPN, SD WAN , SWG.
Extensive support of Routing Protocols/Technologies such BGP, OSPF, Logical Overlay, IOS-XR, MPLS VPN, Multicast.
Strong understanding of application communication methodologies.
Ability to perform TCP/IP Network traces/packet captures with solid experience interpreting results.
High level of confidence and competence communicating on bridges.
Solid background in vendor management to drive incident resolution.
Experience with monitoring tools and strategies.
Execute and analyse packet captures using Wireshark and other related technologies.
Perform or participate in complex maintenance or deployment activities.
Create or modify documentation in response to new events and learnings.
Routinely provide constructive feedback for improvement opportunities
Ability to coordinate and direct activities across multiple teams
Excellent customer focus and engagement skills
Ability to develop solutions within a complex operational environment
Excellent verbal and written communications skills
Advanced knowledge of technical/business environment and problem determination strategies
