How You'll Help Us Keep Climbing (Overview & Key Responsibilities)
Role Summary
As an Advisory Developer/ Architect within Delta's Salesforce Center of Excellence (COE), you will partner across the enterprise to help teams maximize the value of the Salesforce platform. Delta's Salesforce COE supports all business units using Salesforce productsso this role requires natural curiosity, strong analytical thinking, and the ability to quickly understand diverse business needs.
In this role, you will serve as a technical advisor, solution designer, and subject matter expert, ensuring our Salesforce implementations follow best practices, are scalable, and continually optimized. You will own complex configuration work, guide business partners through effective solutioning, and collaborate closely with architects and developers to ensure technical designs are implemented successfully.
Key Responsibilities
- Serve as a technical advisor to business and IT teams, guiding them on scalable Salesforce solutions and best practices.
- Collaborate cross-functionally across Delta to understand requirements and translate them into effective Salesforce configurations.
- Champion development and integration standards, driving consistency and quality across all Salesforce implementations.
- Deliver features using maintainable, scalable Salesforce configuration and metadata (objects, Lightning pages, flows, apps, permissions, etc.).
- Partner closely with the Salesforce Process Architect and other Advisory Developers to ensure designs align with platform best practices.
- Support business product owners during story development, ensuring technical user stories are well defined and actionable.
- Create clear, reusable documentation to ensure transparency and continuity across all solution components.
- Analyze, optimize, and enhance existing Salesforce implementations to ensure teams receive maximum value from the platform.
- Stay current on Salesforce releases and new features; assist with regression testing and impact analysis to protect business operations.
- Troubleshoot complex issues, resolve root causes, and advise when developer-level intervention is needed.
- Demonstrate urgency, ownership, and a focus on Delta's broader strategic success.
- Support off-hours escalations when needed.
What You Need To Succeed (Minimum Qualifications)
- Strong desire to maximize native Salesforce capabilities and design scalable, future ready solutions.
- 10+ years of Salesforce experience, including significant hands-on configuration and solutioning.
- Experience implementing Service Cloud and a deep understanding of Salesforce's object model and governor limits.
- Familiarity with both synchronous and asynchronous processes and the ability to design around their constraints.
- Proficiency in advanced admin capabilities such as Flows, Dynamic Forms, and other metadata-driven tools.
- Hands-on understanding of object oriented programming concepts, Service Cloud capabilities, and in-app messaging with Einstein Bots.
- Strong troubleshooting skills, including the ability to analyze integrations from the UI and collaborate with developers on deeper issues.
- Ability to translate business challenges into clear, technical problem statements and solutions.
- Comfortable working with users of all Salesforce experience levels.
- Demonstrates inclusive thinking, collaborative problem-solving, and a commitment to safety and security.
- Experience with deployments via Copado or similar Salesforce DevOps products
Behavioral Competencies
- Ability to champion a collaborative environment by empowering team members, demonstrating resilience, being inclusive and building a culture of trust.
- Ability to build and sustain robust networks across internal and external stakeholders.
- Being a coach/mentor/advisor to drive continuous team development and growth.
- Use systemic thinking to drive business results and strategic decisions that enhance organizational outcomes.
- Ability to advocate for customer-focused innovations, model empathy in decision-making, inspiring others to approach problems from the customer's perspective and decisions that reflect an uncompromising commitment to customer safety, fostering trust and loyalty.
What Will Give You a Competitive Edge (Preferred Qualifications)
- Familiarity with CRMA
- Able to articulate the impact of design on Salesforce limits and long-term cost of ownership for a solution.
- Experience managing teams in Agile frameworks
About The Company
Delta Air Lines (NYSE: DAL) is the U.S. global airline leader in safety, innovation, reliability and customer experience. Powered by our employees around the world, Delta has for a decade led the airline industry in operational excellence while maintaining our reputation for award-winning customer service. With our mission of connecting the people and cultures of the globe, Delta strives to foster understanding across a diverse world and serve as a force for social good.
In 2024, Delta was recognized by Fortune with a No. 11 placement on Fortune's Top 50 Most Admired Companies list. The company's strong management and commitment to providing elevated experiences and premium products also secured a No. 1 ranking out of the eight airlines on the list. Delta landed on TIME's inaugural list of the World's Best Companies, coming in at No. 12 the only U.S. airline in the top 155. TIME's award is based on three criteria: employee satisfaction, revenue growth and sustainability.
Delta's people-first culture continues to be recognized, earning the airline a spot on Fortune's 100 Best Companies to Work For list for the fifth year. Delta is the only airline included on the 2024 list.
Additionally, Delta earned a coveted spot, on Fast Company's list of the Most Innovative Companies, climbing from its No. 8 spot in 2023 to No. 2 in the travel category. The airline was recognized for its Wi-Fi revolution that is working to ensure the future of travel is connected.
About The Delta Technology Hub (DTH), Bangalore
Delta has fast emerged as a customer-focused, innovation-led, technology-enabled business. The Delta Technology Hub will contribute directly to these objectives. It will sustain our long-term aspirations of delivering niche, IP-intensive, high-value, and innovative solutions. It supports various teams and functions across Delta and is an integral part of our transformation agenda, working seamlessly with a distributed team to create memorable experiences for customers.
Why join:
- Technology is a key enabler of the differentiated services that Delta provides. At the DTH, you get the opportunity to work on projects with a significant impact on business outcomes and customer experience.
- Deepen your knowledge by taking part in multifaceted learning and development programs exposure to extensive internal and partner repositories, institutional affiliations, and industry SIG (Special Interest Groups) partnerships.
- Collaborate with research, innovation and IP co-development partners.
- Immerse yourself in an employee-centric culture.
- Develop deep and broad business acumen on airline operations while retaining focus on cutting-edge technology driven solutions.
- Avail a full range of benefits that support you and your family: Insurance, Commute, Meals, Retirement, and Special Travel opportunities.
