Architect

About the Company

ESSENTIAL FUNCTIONS: Lead the architectural design and oversee delivery of ServiceNow implementations aligned with client business objectives, helping clients maximize the platform's value through effective solutions. Own end-to-end technical solutions, including architecture, configuration, and integrations, across multiple projects. Develop expert-level JavaScript and ServiceNow APIs to build scalable, maintainable solutions. Design and implement business rules, client scripts, script includes, UI policies, ACLs, data policies, and UI scripts. Lead development efforts across key areas such as:

• ServiceNow Applications (e.g., ITSM, HR, ITOM)
• Service Portal (HTML, CSS, AngularJS)
• Custom Scoped Applications
• Third-Party Integrations (REST, SOAP, MID Servers)

Conduct client workshops, support demos, and gather technical and functional requirements. Create technical architecture documents, including process flows and design specifications. Review team code and provide feedback to ensure quality and adherence to best practices. Collaborate with Business Process Consultants during planning and validation sessions. Lead troubleshooting efforts to resolve complex issues across internal and client teams. Participate in agile ceremonies and ensure timely, high-quality delivery with positive client feedback. Demonstrate a commitment to continuous learning by staying current with service delivery solutions, technologies, and methodologies, and quickly developing proficiency in new products as required. Maintain professionalism and an uninterrupted work environment during all client meetings and interactions. Demonstrate strong corporate citizenship by completing required administrative tasks such as timesheets, feedback forms, and internal documentation accurately and on time.

About the Role

ADDITIONAL FUNCTIONS: Contribute to continuous improvement initiatives across the organization, supporting development of best practices and delivery methodologies. Contribute to internal knowledge growth by participating in Centers of Excellence (COE's), presenting knowledge sharing sessions, and Share the Wealth (STW). Provide interview support as needed.

Responsibilities

• 5+ years delivering / architecting / implementing technical solutions on ServiceNow
• 5+ years professional consulting
• 2+ years implementing ServiceNow solutions

Qualifications

Must have CSA, CAD and minimum of 2 CIS across modules.

Required Skills

• Self-motivated and accountable, with the ability to take initiative, manage competing priorities, and deliver results independently
• Organized and solution-oriented, with strong time management skills and a proactive approach to problem-solving
• Clear and confident communicator with strong proficiency in English—verbal, written, and presentation—with the ability to convey information effectively to both technical and nontechnical audiences
• Collaborative and open to feedback, with a strong ability to build relationships and work cross-functionally
• Skilled in conflict mediation, with the ability to navigate sensitive situations with professionalism, empathy, and sound judgment
• Customer- and stakeholder-focused, with a consultative mindset and the ability to build trust and understand evolving needs
• Detail-oriented and analytical, with strong troubleshooting skills and a commitment to accuracy and follow-through
• Adaptable and composed in dynamic environments, consistently demonstrating integrity and balanced decision-making

Preferred Skills

As required by the organization and project teams.

Pay range and compensation package

Not specified.

Equal Opportunity Statement

We are committed to diversity and inclusivity.