Job Description

About MenuCost

MenuCost is a food costing software that helps cafes, restaurants, bakeries, and other F&B businesses understand their costs, set the right prices, and improve profits.

We are looking for an Arabic-speaking Customer Success & Content Executive to support our growing customers across Saudi Arabia and the GCC.

What You Will Do

Customer Support & Communication

Handle customer calls, WhatsApp messages, and social media inquiries in Arabic.
Speak with cafe and restaurant owners and understand their needs.
Explain MenuCost features and provide simple product demonstrations.
Answer questions about food costing, pricing, and profit margins.
Help new customers get started with MenuCost.
Coordinate with our team to resolve customer account and billing issues.

Arabic Content

Translate English blogs, guides, and marketing content into natural Arabic.
Adapt content for Saudi and GCC F&B businesses.
Write simple Arabic content for WhatsApp, email, and social media.
Ensure Arabic content is clear, professional, and engaging.
Maintain a consistent MenuCost brand voice.

Requirements

BA or MA in Arabic or a related field.
Native-level Arabic speaker.
Good spoken and written English.
Saudi/GCC Arabic and business communication experience is a strong advantage.
1–3 years of experience in customer support, sales, customer success, translation, or content.
Confident communicating with customers by phone and WhatsApp.
Good communication and interpersonal skills.
Basic knowledge of restaurants, cafes, F&B, costing, or business is an advantage.
SaaS or digital product experience is a plus.
Self-motivated and able to work independently.

Salary & Benefits