Company Description AnnexMed, Inc. is a premier Revenue Cycle Management organization specializing in services such as Verification of Benefits, Medical Coding, Health Information Management (HIM) solutions, Medical Billing, AR Follow-up, Denial Management, Payer Services, and Patient Access Services. The company partners with hospitals and medical practitioners to streamline revenue cycle operations and reduce administrative risks. AnnexMed focuses on helping clients enhance profitability while maintaining compliance with payer and regulatory requirements. Its services are designed to support better financial performance and a smoother, more positive experience for patients. Team members contribute directly to improving both provider operations and patient satisfaction.
Role Description This is a full-time, on-site role based in Chennai for an AR Trainee Caller & Analyst. The role involves making outbound calls to insurance companies and other payers to follow up on outstanding claims, obtain claim status, and resolve denials or underpayments. The AR Trainee Caller & Analyst will review patient accounts, analyze aging reports, and document all interactions accurately in the billing system. Daily responsibilities include verifying information, identifying root causes for non-payment, and working with internal teams to escalate complex issues. The role also includes adhering to productivity and quality targets, following payer-specific guidelines, and participating in training to build domain knowledge in U.S. healthcare revenue cycle management.
Qualifications
- Strong verbal and written communication skills in English, with clear telephone etiquette and active listening abilities.
- Analytical and problem-solving skills to review claims, interpret payer responses, and identify reasons for denials or delays.
- Basic understanding or willingness to learn U.S. healthcare, medical billing, and accounts receivable follow-up concepts.
- Proficiency with computers, MS Office (especially Excel and Word), and ability to work within billing or CRM systems.
- Attention to detail, accuracy in documentation, and ability to follow standardized processes and scripts.
- Ability to work in a fast-paced, target-driven environment with strong time management and organizational skills.
- Willingness to work in shifts aligned with U.S. client requirements, as applicable.
- Any bachelor's degree or equivalent; prior experience or internship in healthcare BPO, AR calling, or customer support is an advantage.
