The AR-Caller will report to the Team Leader and is responsible for the companies day-to-day operating activities, including service delivery, account revenue, process efficiency and captive-customer sales growth.
Responsibilities
- Update the follow up notes in the patient account
- Mainly focus on the quality/quantity in all accounts worked.
- set the follow up tickler and forward the calling backlog to the day team.
- Work on the In-bound patient calls in emergency.
- Review the appeals and forward to client.
- Ensure that the appeal packet is utilized by the AR properly.
- Generate Insurance Collection summary report grouping by Insurance and sub-grouping.
- Generate excel add-in report to identify if secondary payer is billed or balance moved to patient.
Update the appeal packet periodically
Requirements
- Excellent interpersonal, communications, public speaking, and presentation skills.
- At least 1 year of experience, being as Caller in the Accounts Receivables domain.
- Any Graduate or Post Graduate with minimum 1 year experience.
Qualities Expected
- Good problem - solving and decision making skills
- Excellent job & technical Knowledge
- Speed & Efficiency
- Team Work
- Willingness to learn
- Perform under pressure
- Excellent communication and listening skills
- Initiative
- Regularity & Punctuality
- Good time management and leave management
- Adaptability and Flexibility
- Ethics
