Job Title : CSR
Exp : 0.6 - 2years
Location : Chennai (Onsite)
Shift : US Shift
Notice Period : Immediate joiners
Job Description :
- Maintaining a positive, empathetic and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels like phone, email and voice mail
- Acknowledging and resolving customer complaints within given TAT
- Knowing our products inside and out so that you can answer questions.
- Processing requests.
- Keeping records of customer interactions, transactions, comments and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Ensure customer satisfaction and provide professional customer support.
Skills Required
- Telephone Skills
- Excellent communication
- Listening
- Professionalism
- Customer Focus
- Organization
- Informing Others
Other Requirements
- Any Degree
- 0.6 1 Year experience - voice process
- Should be willing to working in night shift
- Deduction - PF,ESI and statutory bonus will be paid annually and other applicable tax.
