AR Callers

The AR-Caller will report to the Team Leader and is responsible for the companies day-to-day operating activities, including service delivery, account revenue, process efficiency and captive-customer sales growth.

Responsibilities

• Update the follow up notes in the patient account
• Mainly focus on the quality/quantity in all accounts worked.
• set the follow up tickler and forward the calling backlog to the day team.
• Work on the In-bound patient calls in emergency.
• Review the appeals and forward to client.
• Ensure that the appeal packet is utilized by the AR properly.
• Generate Insurance Collection summary report grouping by Insurance and sub-grouping.
• Generate excel add-in report to identify if secondary payer is billed or balance moved to patient.

Update the appeal packet periodically

Requirements

• Excellent interpersonal, communications, public speaking, and presentation skills.
• At least 1 year of experience, being as Caller in the Accounts Receivables domain.
• Any Graduate or Post Graduate with minimum 1 year experience.

Qualities Expected

• Good problem - solving and decision making skills
• Excellent job & technical Knowledge
• Speed & Efficiency
• Team Work
• Willingness to learn
• Perform under pressure
• Excellent communication and listening skills
• Initiative
• Regularity & Punctuality
• Good time management and leave management
• Adaptability and Flexibility
• Ethics