Apprentice- IT Support

Responsibilities

Act as the primary contact for employees requiring technical assistance, delivering professional and timely support.

Diagnose and resolve issues related to Windows operating systems, end-user devices, Microsoft 365 applications, and collaboration tools.

Provide first-level support for network connectivity (LAN/Wi-Fi/VPN), printing, and peripheral devices.

Assist in the deployment, configuration, and maintenance of hardware and software in accordance with IT policies.

Monitor and manage support requests through the ticketing system, ensuring adherence to SLAs.

Collaborate with senior IT staff to escalate and resolve complex incidents.

Contribute to IT documentation, knowledge base articles, and asset management.

Participate in IT projects and initiatives, gaining hands-on exposure to enterprise environments.

Required Skills & Attributes

Fundamental knowledge of Windows OS, hardware components, and networking basics (IP addressing, DNS, DHCP).

Awareness of Microsoft 365 / Office 365 tools (Outlook, Teams, OneDrive, SharePoint).

Strong analytical, troubleshooting, and problem-solving skills.

Excellent communication and interpersonal abilities with a customer-first approach.

High adaptability, eagerness to learn, and commitment to continuous improvement.

Ability to work effectively both independently and as part of a team.

Company Profile:
Stratacent is a Global IT Consulting and Services firm, headquartered in Jersey City, NJ, with global delivery centres in Pune and Gurugram plus offices in USA, London, Canada and South Africa. We are a leading IT services provider focusing in Financial Services, Insurance, Healthcare and Life Sciences. We help our customers in their transformation journey and provides services around Information Security, Cloud Services, Data and AI, Automation, Application Development and IT Operations. URL - http://stratacent.com

Stratacent India Private Limited is an equal opportunity employer and will not discriminate against any employee or applicant for employment on the basis of race, color, creed, religion, age, sex, national origin, ancestry, handicap, or any other factor protected by law.