Apprentice - Customer Success

Role Summary:

We are seeking a detail-oriented and enthusiastic On-Call Support Specialist to join our customer support team. This entry-level position is ideal for fresh graduates who have a keen interest in finance and stock trading. You will play a vital role in assisting our clients with their trading inquiries and ensuring a smooth trading experience.

Key Responsibilities:

Provide timely and professional support to clients regarding trading inquiries and account management.

Ensures trader's satisfaction by resolving problems efficiently and maintaining positive relationships.

Document and track client interactions in our support ticketing system.

Collaborate with trading and technical teams to escalate complex issues when necessary.

Stay updated on market trends and company offerings to provide informed assistance.

Ensure compliance with company policies and regulations in all customer interactions.

Requirements:

Basic understanding of stock markets and trading concepts.

Strong communication and interpersonal skills.

Strong analytical skills and attention to detail.

Ability to work in a fast-paced and dynamic environment.