At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
How will you make an impact in this role
Responsible for managing clients with overdue accounts to secure the settlement of the account. Also they do preventive work to avoid future overdues with accounts that have a high exposure. Complete All Transactions Agreed with The Customer and Adhere to All Timelines and Deadlines Set
Suggest Process Improvements / Changes to Achieve & Ensure First Contact Resolution
Conduct Root Cause Analysis of Incoming Correspondence to Recommend Changes in Workflows, Procedures, Servicing Levels, Based on Customers Demands to Meet Their Needs & Ensure Exceptional Quality Service Is Given at All Times
Handle All Written Customer Enquiries, Maintenance and Non-Se Disputes for Customers in A Timely and Accurate Manner Work with Other Operations Departments and Customer Groups to Deliver Quality Service and Support New Product Launches, Promotions Etc.
Contribute Towards Team Goals by Strictly Managing Individual Productivity Targets
Ensure Complete Adherence to Approval Grid for Financial Adjustments by Team and Self.
Shift window 7 AM - 930 PM
Minimum Qualifications
Understanding and building strong relationship internally and externally
Bachelor'sdegree
Not more than 5 years of difference between highest education degree completion date and Joining date
Strong attention to detail and accuracy
Should not have enrolled in any prior Government Apprenticeship programs
Good communication and interpersonal skills
A willingness to learn and adapt to new tasks and challenges
Ability to maintain confidentiality
Preferred Qualifications
Proficiency in basic computer applications (e.g., Microsoft Office Suite)
Ability to work effectively in a team environment
Knowledge of company policies, procedures, and standards
Good time-management skills
GoodKnowledge of Microsoft Tools: Excel & Power Point
Highlevel of Customer sensitivity, commitment & service orientation
StrongAnalytical skills & attention to detail
Goodcommunication skills both written and oral
Active listening skills
Proactive Team player & Ability to multitask.
Strong adaptability
Able to demonstrate strong customer centric
At American Express, our culture is built on a 175-year history of innovation, shared values and leadership behaviors, and an unwavering commitment to back our customers, communities and colleagues. As part of Team Amex, you'll experience this powerful backing.
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
