Apprentice

Job Description

At American Express, our culture is built on a 175-year history of innovation, shared and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Global Merchant & Network Services (GMNS) brings together American Express merchant-and network related businesses to enable a sharp focus on using the power of our network to provide unique value to all our mutual customers. The organization manages the relationships with the millions of merchants around the world that accepts American Express and runs the company's payment network and manages bank partnerships globally.

The objective of the GMNS Control Management Issues, Events & Remediation team is to ensure timely identification, response, and resolution of risk events and issues to minimize impact, as well as to prevent recurrence through effective remediation and lesson learning.

GMNS is looking for an Apprentice of Issues, Events & Remediation focused on ensuring control management is embedded in the day-to-day operations of our organization. It will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies

The Apprentice, GMNS Issues, Events & Remediation will:

Duration - 12 months

.Assist in investigation and conduct root cause analysis to address repeated issue types

.Perform quality assurance on documentation of specific issue/ORE type, urgency, severity/impact (e.g., impact analysis)

.Review data used in preparation of detailed reports on issue status, trends, and outcomes. Perform thematic analysis under supervision

.Identify trends in issues and events associated with a workstream to identify potential systemic risks or control weaknesses within BU processes

.Support review of components of the End-to-End (E2E) BU issue resolution process

.Perform sample testing of specific issues to ensure resolution is complete and effective

.Support sharing insights, better practices, themes, etc. across the enterprise

Required Qualifications:

.Project management skills to interact and engage with cross-functional stakeholders.

.Ability track timelines and report status updates in a structured, concise manner.

.Analytical and problem-solving skills, with the ability to analyze data, identify trends, and evaluate risk scenarios effectively with proficiency in Microsoft Excel and PowerPoint.

Preferred Qualifications:

.Bachelors in finance, Accounting, Business Administration, Economics, Risk Management, Data Analytics, or a related field

.Course work in Risk Management, Internal Controls, Audit, Corporate Governance, or Financial Regulations preferred

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life.

Benefits include:

. Cab facility

. Free meals

. Flexible working model with hybrid arrangement

. Training and development opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Offer of contractual employment as an Apprentice with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations. Apprentices will be required to abide by Blue Box values and always maintain Code of Conduct.