Job Description
Job Description
We are looking for a talented applied AI engineer to help design, build, and optimise intelligent conversational systems (chatbots, virtual assistants, and voice interfaces) that deliver human-like, context-aware, and personalised user experiences. You will collaborate with cross-functional teams, including NLP researchers, software engineers, product managers, and UX designers, to bring conversational AI products to life. Responsibilities: - Design, develop, and deploy conversational agents using the Avaamo platform. - Fine-tune large language models for task-specific applications. - Integrate conversational agents with APIs, backend services, and third-party systems. - Optimise natural language understanding (NLU) and dialogue management (DM) for contextual accuracy and user experience. - Analyse user conversations and logs to iteratively improve bot performance. - Develop and implement fallback, escalation, and handoff strategies. - Ensure accessibility, multilingual support, and privacy compliance. - Collaborate with UX teams to script, test, and validate conversation flows. - Monitor and maintain bot performance in production environments. - Stay current with advancements in LLMs, speech recognition, and NLP technologies. Requirements: - Bachelor's or Master's degree in computer science or a related field. - 2-5+ years of experience in building conversational AI systems or chatbots. - Proficient in JavaScript, Node.js or other scripting languages. - Familiarity with NLP/NLU libraries and tools (SpaCy, Hugging Face, Rasa, NLTK). - Familiarity with LLMs (OpenAI, Claude, LLaMA, etc. ) and prompt engineering. - Strong understanding of RESTful APIs, microservices, and backend integration. - Experience with cloud platforms (AWS, GCP, Azure) and deployment pipelines. - Ability to work with structured and unstructured data, conversational logs, etc. Company Summary Avaamo is an advanced multimodal generative AI platform empowering global enterprises to automate and deliver outstanding self-service experiences. Avaamo supports self-service interactions across HR, IT service desks, and customer service for leading global companies. Facilitating over 2 billion interactions annually in 114 languages, Avaamo seamlessly integrates with hundreds of common enterprise applications. Avaamo is founded by enterprise veterans from TIBCO, SAP, Siebel, and Apple. Visit Avaamo.ai to witness how Avaamo is shaping the future of generative AI-enabled conversational enterprises. Join us at the forefront of innovation Why Join Us Avaamo is on a mission to redefine enterprise automation through AI Agents. We work with some of the largest enterprises in the world, including leading healthcare systems, financial institutions, and telecom providers, to bring AI-native automation into everyday operations. We're a high-growth team, backed by leading investors, and our Agentic AI platform is at the cutting edge of enterprise transformation.
Required Skills
[Claude, JavaScript, LLM, LLaMA, Node.js, OpenAI, Voice Agents, Voice Bots, chatbots, large language model]
Additional Information
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