About The Role
As an IAM Operations Engineer, you'll support the day-to-day identity and access management ecosystem, ensuring secure, compliant, and efficient access across enterprise platforms. You'll focus on operational excellence through automation, AI-driven workflows, and bot-based process improvements, partnering closely with Security, IT, and Compliance teams to deliver scalable identity services.
What The Candidate Will Need / Bonus Points
---- What the Candidate Will Do ----
- Administer and maintain enterprise IAM platforms such as Okta, Active Directory, Azure AD, and SailPoint IIQ.
- Manage and monitor user lifecycle operations - provisioning, de-provisioning, access reviews, and entitlement management - ensuring accuracy and SLA compliance.
- Develop automation scripts and bot flows (using Python, PowerShell, or API integrations) to streamline IAM tasks, such as user onboarding, offboarding, and access certification.
- Integrate IAM workflows with AI-powered chatbots or RPA frameworks to enable self-service access requests and reduce manual intervention.
- Utilize AI/ML-based insights to detect anomalies in identity behavior, enforce least privilege, and support Zero Trust principles.
- Implement and maintain automated incident response playbooks to remediate IAM-related issues efficiently.
- Monitor IAM systems using dashboards and metrics (e.g., Tableau, Jira, or Google Data Studio) to identify optimization opportunities.
- Maintain accurate documentation of automation flows, integrations, and system configurations.
Participate in continuous improvement initiatives for IAM tools, integrations, and operational workflows.
Basic Qualifications
- Bachelor's degree in Computer Science, Information Security, or a related field (or equivalent practical experience).
- 3-6 years of experience in Identity and Access Management operations or IT security administration.
- Hands-on experience with Okta, Active Directory, and Azure AD administration.
- Experience with SailPoint IIQ, AWS IAM, Google Cloud IAM, or Oracle Cloud IAM
- Proficiency in Python, PowerShell, or Java scripting for automation.
- Understanding of authentication and authorization protocols (SAML, OAuth, OIDC, LDAP, Kerberos).
- Experince with Terraform and infrastructure-as-code (IaC) principles for IAM deployment automation.
- Strong communication and cross-functional collaboration skills.
- Strong troubleshooting, analytical, and documentation skills.
Preferred Qualifications
- Exposure to AI/ML models, RPA, or bot frameworks for IAM automation and chat-based workflows.
- Knowledge of Zero Trust Architecture (ZTA) and Least Privilege Access (LPA) models.
- Experience integrating IAM with security monitoring tools (SIEM, SOAR).
- Understanding of compliance frameworks (SOX, GDPR, HIPAA, PCI-DSS, NIST, ISO 27001).
