Application Testing & Business Process Analyst

Job Summary:

Support the development, testing, validation, and deployment of service support applications and digital
solutions by coordinating with business stakeholders and development teams, performing end-to-end
functional testing, managing business requirements and master data activities, and creating training and
knowledge-transfer documentation to support successful solution adoption.

Key Responsibilities

* Execute end-to-end functional, integration, regression and user acceptance testing for capabilities
developed under the program.
* Prepare test scenarios, test cases, expected results, test data and evidence; record defects with clear
reproduction steps, business impact and supporting screenshots.
* Validate business workflows across customer contact, case or service request handling, back-office
processing, integration, notifications, reporting and user access, as applicable.
* Coordinate with service operations, contact center, back-office, product, regional and IT stakeholders
to clarify requirements, obtain test data and resolve open questions.
* Maintain requirements, test status, defect logs, decision logs, action trackers and traceability between
business requirements, developed features and test outcomes.
* Perform master data cleansing, validation, maintenance and updates across relevant applications and
tools, ensuring accuracy, consistency, completeness and alignment with approved business rules.
* Participate in demonstrations, sprint or release reviews, solution walkthroughs and readiness
discussions; communicate risks, dependencies and unresolved defects promptly.
* Prepare and maintain user guides, process documents, standard operating procedures, quick-reference
guides, FAQs, release notes and knowledge-transfer materials.
* Support training preparation and delivery for business users, super users and support teams, including
demonstrations and post-training clarification.
* Assist with go-live readiness, cutover validation, user readiness, hypercare tracking and postimplementation issue analysis.
* Identify recurring process gaps, data-quality issues and improvement opportunities using structured
analysis and user feedback.
* Follow applicable information security, data privacy, access-control, documentation and changegovernance requirements.
Systems & Domain Exposure
* Good working knowledge of Oracle Fusion Cloud, Oracle E-Business Suite (EBS), Oracle Redwood user
experience and other Oracle applications is preferred.
* Exposure to Genesys Cloud, contact center platforms, CRM or service-management applications,
workflow tools and back-office processes is desirable.
* Awareness of Agentic AI, conversational AI, automation, workflow orchestration and digital-assistant
use cases is an advantage.
* Proficiency in Microsoft Office, particularly Excel, PowerPoint, Word and Teams; experience with
reporting or visualization tools is preferred.

JOB DESCRIPTION

Key Deliverables / Success Measures
* Timely completion of assigned test cycles with complete and reusable test evidence.
* Accurate defect documentation, prioritization support and closure or retest tracking.
* Requirement and test traceability with minimal gaps between business needs and delivered
functionality.
* Clear, current and version-controlled training and knowledge documents before release or handover.
* Effective stakeholder coordination, timely action closure and early escalation of blockers or quality
risks.
* Consistent attention to data accuracy, user experience, process controls and operational readiness.
Skills & Competencies
* Strong functional testing, analytical thinking and structured problem-solving skills.
* Ability to understand end-to-end business processes and translate requirements into practical test
scenarios.
* Good written and verbal communication, with confidence to interact with business users, developers
and program stakeholders.
* High attention to detail, documentation discipline and ability to manage multiple actions and
dependencies.
* Strong interpersonal skills, collaboration, ownership and follow-through.
* Ability to learn new applications and processes quickly and work in a changing program environment.
Education & Experience
* Graduate in engineering, computer applications, information technology, B.Sc. Information Technology,
telecommunications, business, operations or a related discipline.
* Prior experience in application testing, business analysis, process documentation, operations support or
digital-transformation programs is preferred.
* Experience in contact center operations, back-office management or service operations is an added
advantage.
* Experience working with IT development teams, business stakeholders and third-party partners is
desirable.

Work Conditions & Compliance

* Fixed-term contract for 12 months, subject to applicable company terms and conditions.
* May require coordination across functions, locations and time zones based on program needs.
* The role may require flexibility in work schedules and extended support during critical project
deliverables, testing cycles, release activities, and business priorities.
* Must maintain confidentiality of business, customer, employee and system information and comply
with applicable security and privacy requirements