Application Tech Support Practitioner

Project Role : Application Tech Support Practitioner

Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

Must have skills : NNM Tools Administration

Good to have skills : NA

Minimum 5 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

Agentic Developer Infrastructure Managed Services

The Agentic Developer is responsible for end-to-end design, development, and operationalization of Agentic AI solutions for Infrastructure Managed Services. This role requires deep hands-on expertise across agentic frameworks, automation, AI integration, and infrastructure domains (Data Center, Cloud, Network, Compute, Storage etc).

Roles & Responsibilities:

Agentic AI Engineering (Primary Accountability)

Design and implement agentic AI solutions addressing infrastructure operations use cases

Build single-agent and multi-agent systems using plannerexecutor, tool-using, and reflection patterns.

Develop reusable agent frameworks, tools, and workflows aligned with enterprise standards.

Infrastructure Domain Ownership

Posses strong Infrastructure Managed Services expertise

Act as a technical domain specialist for infra-focused agentic solutions.

Platform & Tool Integration

Integrate agents with enterprise platforms including:

• ITSM tools (ServiceNow Incident, Change, CMDB)
• Monitoring & observability tools (SCOM, Dynatrace, AppDynamics, Prometheus, Grafana)
• Automation platforms (Rundeck, Ansible, Terraform)
  
  

Develop secure Python-based tools and APIs that agents can reliably invoke.

LLM & Agent Framework Implementation

Work hands-on with LLMs in a model-provider-agnostic manner.

Implement agent capabilities using frameworks such as LangChain / LangGraph, AutoGen / CrewAI (or similar)

Manage Memory and context optimization, and Cost, latency, and reliability trade-offs

Security, Governance & Reliability

Ensure agent solutions comply with Enterprise security standards

Implement Human-in-the-loop controls, Guardrails and Failure handling and rollback mechanisms

Delivery & Stakeholder Collaboration

Independently own delivery of assigned agentic use cases.

Collaborate with Infrastructure SMEs, Platform and automation teams, and Architecture and governance teams

Produce clear technical documentation.

Professional & Technical Skills:

Technical Skills

Python (advanced) automation, APIs, async workflows

REST APIs, authentication mechanisms, JSON

Strong knowledge of Data Center and Cloud administration, as well as Monitoring, Observability and ITSM platforms.

Strong hands-on experience in Infrastructure Managed Services

Agentic AI Skills

Experience building agent-based systems (beyond chatbots)

Strong understanding of Context and memory management

Preferred Skills (Good To Have)

Experience with AIOps or auto-remediation platforms

Exposure to MCP

Additional Information:

• 68 years of total IT experience
• This position is based at our Pune/Bangalore office.
• A 15 years full time education is required.