Application Tech Support Practitioner

Project Role : Application Tech Support Practitioner

Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

Must have skills : Service Desk Management, Service Desk Voice Support

Good to have skills : NA

Minimum 3 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. You will be based in Bengaluru office.

Roles & Responsibilities:

• Expected to perform independently and become an SME.
• Required active participation/contribution in team discussions.
• Contribute in providing solutions to work-related problems.
• Provide timely and effective service desk voice support to clients.
• Troubleshoot and resolve technical issues reported by clients.
• Document all support interactions and solutions provided.
• Collaborate with team members to enhance service desk processes.
• Stay updated on product knowledge and industry trends.
  
  

Professional & Technical Skills:

• Must To Have Skills: Proficiency in Service Desk Management, Service Desk Voice Support.
• Strong understanding of IT service desk operations.
• Experience in incident management and problem resolution.
• Knowledge of ITIL framework and best practices.
• Excellent communication and customer service skills.
  
  

Additional Information:

• The candidate should have a minimum of 3 years of experience in Service Desk Management.
• This position is based at our Bengaluru office.
• A 15 years full-time education is required.
  
  

, 15 years full time education