Application Tech Support Practitioner

Project Role : Application Tech Support Practitioner

Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

Must have skills : Japanese Language

Good to have skills : NA

Minimum 3 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As an Application Tech Support Practitioner, your day revolves around serving as the continuous link between clients and the system or application. You dedicate your efforts to maintaining high-quality service by effectively communicating with clients and internal teams. Your role involves accurately identifying client issues and crafting appropriate solutions by leveraging a thorough understanding of the product. This position requires attentiveness and a proactive approach to ensure the smooth operation of world-class systems, fostering strong client relationships through consistent support and problem resolution.

Roles & Responsibilities:

• Expected to perform independently and become an SME.
• Required active participation/contribution in team discussions.
• Contribute in providing solutions to work related problems.
• Collaborate with cross-functional teams to enhance system performance and client satisfaction.
• Document and share knowledge gained from client interactions to support continuous improvement.
• Assist junior team members by providing guidance and sharing best practices.
  
  

Professional & Technical Skills:

• Must Have Skills: Proficiency in Japanese Language (JLPT N2 & above or equivalent).
• Strong communication skills to effectively interact with clients and internal teams.
• Ability to analyze and interpret client issues to develop clear and effective solutions.
• Familiarity with system and application support processes to ensure timely resolution of problems.
• Capability to manage multiple client requests while maintaining attention to detail and quality.
• Problem-solving skills to identify root causes and implement corrective actions.
  
  

Additional Information:

• The candidate should have minimum 2 years of experience in Japanese Language.
• A 15-year full time education is required.
• 24*7 Shift Support is required hence candidate should be willing to work in this shift schedule
  
  

, 15 years full time education