Application Tech Support Practitioner

Project Role : Application Tech Support Practitioner

Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

Must have skills : Service Desk Management, Service Desk Voice Support, French Language

Good to have skills : NA

Minimum 2 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary

As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Expand upon the provided project role description and add more description. Show creativity.

Roles & Responsibilities

• Expected to perform independently and become an SME.
• Required active participation/contribution in team discussions.
• Contribute in providing solutions to work-related problems.
• Provide efficient Service Desk Voice Support to clients.
• Utilize French Language skills to assist French-speaking clients.
• Maintain a high level of client satisfaction through effective communication.
• Troubleshoot and resolve technical issues promptly and accurately.
• Document and escalate complex issues to higher-level support for resolution.
  
  

Professional & Technical Skills

• Must To Have Skills: Proficiency in Service Desk Management, Service Desk Voice Support, French Language.
• Strong understanding of IT service management principles.
• Experience in troubleshooting software and hardware issues.
• Knowledge of remote desktop applications and help desk software.
• Excellent communication and customer service skills.
  
  

Additional Information

• The candidate should have a minimum of 2 years of experience in Service Desk Management.
• This position is based at our Gurugram office.
• A 15 years full-time education is required.