Application Tech Support Practitioner

Project Role : Application Tech Support Practitioner

Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

Must have skills : Service Desk Management, Service Desk Voice Support

Good to have skills : NA

Minimum 2 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary

As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. You can accurately define a client issue and interpret and design a resolution based on deep product knowledge.

Roles & Responsibilities

• Expected to perform independently and become an SME.
• Required active participation/contribution in team discussions.
• Contribute in providing solutions to work-related problems.
• Provide timely and effective service desk voice support.
• Troubleshoot and resolve technical issues reported by clients.
• Document all support interactions and solutions accurately.
• Collaborate with team members to enhance service desk operations.
• Stay updated on industry trends and best practices for service desk management.
  
  

Professional & Technical Skills

• Must To Have Skills: Proficiency in Service Desk Management, Service Desk Voice Support.
• Strong understanding of ITIL framework and service desk processes.
• Experience in using service desk tools like ServiceNow or Remedy.
• Knowledge of incident management, problem management, and change management processes.
• Excellent communication and customer service skills.
  
  

Additional Information

• The candidate should have a minimum of 2 years of experience in Service Desk Management.
• This position is based at our Gurugram office.
• A 15 years full-time education is required.