Application Tech Support Practitioner

Project Role : Application Tech Support Practitioner

Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

Must have skills : Service Excellence

Good to have skills : NA

Minimum 5 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary

As an IT Service Management Representative, you will manage the delivery of IT production systems and services. Your typical day will involve supporting the infrastructure service management lifecycle, ensuring client satisfaction, and managing risks associated with services. You will provide operational support to ensure that production systems and devices are consistently online and available, contributing to the overall efficiency and effectiveness of IT operations.

Roles & Responsibilities

• Expected to be an SME.
• Collaborate and manage the team to perform.
• Responsible for team decisions.
• Engage with multiple teams and contribute on key decisions.
• Provide solutions to problems for their immediate team and across multiple teams.
• Facilitate training and development opportunities for team members to enhance their skills.
• Monitor and report on service performance metrics to identify areas for improvement.
  
  

Professional & Technical Skills

• Must To Have Skills: Proficiency in Service Excellence.
• Strong understanding of IT service management frameworks and best practices.
• Experience with incident management and problem resolution processes.
• Ability to analyze service performance data and implement improvements.
• Familiarity with service level agreements and client relationship management.
  
  

Additional Information

• The candidate should have minimum 5 years of experience in Service Excellence.
• This position is based at our Gurugram office.
• A 15 years full time education is required.