Project Role : Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Service Desk Management, Service Desk Voice Support
Good to have skills : NA
Minimum 0-2 Year(s) Of Experience Is Required
Educational Qualification : 15 years full time education
Summary
As an Application Tech Support Practitioner, you will serve as the vital link between clients and our systems or applications. Your day will involve engaging with clients to understand their needs, providing exceptional communication to ensure smooth operations, and utilizing your product knowledge to accurately diagnose and resolve issues. You will be dedicated to maintaining the quality of our world-class systems, ensuring that client interactions are handled with care and professionalism, while continuously striving to enhance the user experience.
Roles & Responsibilities
- Expected to build knowledge and support the team.
- Participate in Problem Solving discussions.
- Assist in documenting client interactions and resolutions to enhance team knowledge.
- Engage in training sessions to improve personal and team skills.
Professional & Technical Skills
- Must To Have Skills: Proficiency in Service Desk Management.
- Strong communication skills to effectively interact with clients and team members.
- Ability to analyze and troubleshoot technical issues efficiently.
- Familiarity with ticketing systems and service desk operations.
- Basic understanding of ITIL principles and practices.
Additional Information
- The candidate should have minimum 0-2 years of experience in Service Desk Management.
- This position is based at our Gurugram office.
- A 15 years full time education is required.
