Application Tech Support Practitioner

Project Role : Application Tech Support Practitioner

Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

Must have skills : IBM Sterling B2B Integrator

Good to have skills : NA

Minimum 3 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Job Description:

We are seeking a skilled and motivated Sterling File Gateway (SFG) / MFT Specialist to join our operations team. The ideal candidate will bring strong experience in managing secure file transfers, working across mainframe and distributed environments, and supporting Connect:Direct implementations. This role requires technical depth, hands-on troubleshooting, and the ability to collaborate effectively across various teams.

Key Responsibilities:

• Manage and support Sterling File Gateway (SFG) and Sterling B2B Integrator environments.
• Configure and maintain Connect:Direct (C:D) across Mainframe and Distributed (Linux/AIX) platforms.
• Perform installation and configuration of Connect:Direct and Secure+, including key exchange and encryption policy setup.
• Monitor and troubleshoot file transfer issues, ensuring secure and timely delivery of business-critical files.
• Execute and support daily operational tasks including partner onboarding, certificate/key management, and flow setup.
• Utilize Linux and AIX command-line tools to perform configuration changes, system checks, and file system maintenance.
• Participate in incident and problem management processes, including root cause analysis and permanent resolution strategies.
• Collaborate with infrastructure, network, and application teams for end-to-end solution delivery and maintenance.
  
  

Required Skills:

• 5+ years of experience working with Sterling File Gateway (SFG) and Sterling Integrator (SI).
• Proven experience working with Connect:Direct in Mainframe (z/OS) and Distributed (Linux/AIX) environments.
• Strong hands-on skills in Linux and AIX command-line administration.
• Experience in installing and configuring Connect:Direct and setting up Secure+ configurations.
• Understanding of file transfer protocols (SFTP, FTPS, HTTPS) and related security practices.
• Good communication and documentation skills to interface with internal teams and external partners.
• A 15 years full time education is required.
  
  

Good to have skills:

• OPTx tool experience
  
  

Preferred Qualifications:

• Exposure to monitoring tools and job scheduling systems such as ESP.
• Familiarity with ticketing tools like ServiceNow or Remedy.
  
  

Additional Information:

• The candidate should have minimum 3 years of experience in IBM Sterling B2B Integrator.
• This position is based at our Bengaluru office.
• A 15 years full time education is required.
  
  

, 15 years full time education