Application Tech Support Practitioner

Project Role : Application Tech Support Practitioner

Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

Must have skills : AIX System Administration

Good to have skills : NA

Minimum 3 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As an Application Tech Support Practitioner, your day revolves around serving as the continuous liaison between clients and the system or application environment. You dedicate your efforts to maintaining high-quality service by employing clear and effective communication to ensure the smooth operation of advanced systems. Your role involves accurately identifying client concerns and thoughtfully crafting solutions grounded in a thorough understanding of the product, thereby supporting seamless system functionality and client satisfaction throughout daily interactions.

Roles & Responsibilities:

• Expected to perform independently and become an SME.
• Required active participation/contribution in team discussions.
• Contribute in providing solutions to work related problems.
• Collaborate with cross-functional teams to enhance system performance and reliability.
• Document and share knowledge to support continuous improvement and team learning.
• Assist junior team members in understanding system processes and troubleshooting techniques.
  
  

Professional & Technical Skills:

• Must To Have Skills: Proficiency in AIX System Administration.
• Strong knowledge of operating system concepts, including process management, file systems, and security.
• Experience in monitoring system performance and implementing tuning measures to optimize efficiency.
• Ability to troubleshoot complex system issues and provide timely resolutions.
• Familiarity with scripting languages to automate routine tasks and improve operational workflows.
• Understanding of backup and recovery procedures to ensure data integrity and availability.
  
  

Additional Information:

• The candidate should have minimum 3 years of experience in AIX System Administration.
• This position is based at our Bengaluru office.
• A 15 years full time education is required.
  
  

, 15 years full time education