Application Tech Support Practitioner

Project Role : Application Tech Support Practitioner

Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

Must have skills : DevOps

Good to have skills : NA

Minimum 3 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As an Application Tech Support Practitioner, your typical day involves serving as the primary liaison between clients and the systems or applications they utilize. You will engage with clients t-understand their needs and challenges, ensuring that our high-quality systems operate seamlessly. Your role requires exceptional communication skills t-accurately identify client issues and leverage your extensive product knowledge t-design effective resolutions. You will be dedicated t-maintaining the integrity of our systems while fostering positive client relationships through proactive support and problem-solving.

Roles & Responsibilities:

Full Stack Development

• Design, develop, and maintain web applications using modern front-end and back-end technologies (e.g., React, Angular, Node.js, Python, Java, Go).
• Develop RESTful APIs and integrate with third-party services.
• Ensure performance, scalability, and security across the stack.
• Collaborate with UX/UI designers and product managers t-deliver seamless user experiences.
  
  

DevOps & Cloud Infrastructure

• Build and maintain CI/CD pipelines using tools such as GitHub Actions, GitLab CI, Jenkins, or CircleCI.
• Manage infrastructure as code (IaC) using Terraform, CloudFormation, or Ansible, Pulumi and CrossPlane.
• Deploy and monitor applications in cloud environments (AWS, Azure, or GCP).
• Implement containerization and orchestration (Docker, Kubernetes, Helm).
• Set up automated monitoring, logging, and alerting (Prometheus, Grafana, ELK Stack, Datadog).
• Enhance system reliability, security, and scalability through automation and best practices.
  
  

Operations & Collaboration

• Participate in code reviews and DevOps strategy discussions.
• Troubleshoot and resolve production issues with a focus on uptime and performance.
• Implement security best practices and assist with compliance standards.
• Mentor junior developers and contribute t-improving development workflows.
  
  

Professional & Technical Skills:

• Languages:
• Backend: Python, Java, Node.js, Go, Ruby, C#
• Frontend: JavaScript/TypeScript, HTML, CSS
• Frameworks:
• Frontend: React, Angular, Vue.js
• Backend: Express.js, Spring Boot, Django, Flask
• APIs:
• RESTful and GraphQL API design and integration
• Version Control:
• Git, GitHub/GitLab/Bitbucket workflows (branching, pull requests, CI triggers)
• DevOps & Automation Tools
• CI/CD Pipelines:
  
  

Jenkins, GitHub Actions, GitLab CI, CircleCI, Travis CI, ArgoCD

• Infrastructure as Code (IaC):
  
  

Terraform, Ansible, AWS CloudFormation, Pulumi

• Configuration Management:
  
  

Chef, Puppet, Ansible, SaltStack

• Monitoring & Logging:
  
  

Prometheus, Grafana, ELK Stack (Elasticsearch, Logstash, Kibana), Loki, Datadog

• Cloud & Infrastructure
• Cloud Platforms:
  
  

AWS, Azure, Google Cloud Platform (GCP)

• Compute & Networking:
  
  

EC2, Lambda, VPC, Load Balancers, Route 53, DNS, VPNs

• Storage & Databases:
  
  

S3, RDS, DynamoDB, PostgreSQL, MySQL, MongoDB

• Containerization:
  
  

Docker, Podman

• Container Orchestration:
  
  

Kubernetes (K8s), Helm, OpenShift

• System Administration & Networking
• Operating Systems:
  
  

Linux (Ubuntu, CentOS, Alpine), Bash scripting, basic Windows Server knowledge

• Networking Fundamentals:
  
  

TCP/IP, DNS, SSL/TLS, HTTP/HTTPS, VPN, firewalls

• Security & Compliance:
  
  

IAM, Secrets Management (Vault, AWS Secrets Manager), SSH, encryption, vulnerability scanning

• Testing & Quality Assurance
• Automated Testing:
  
  

Unit, Integration, E2E tests (Jest, Cypress, PyTest, JUnit)

• Performance & Load Testing:
  
  

JMeter, k6, Locust

• Observability & Incident Response
• Monitoring:
  
  

Application and system performance metrics

• Alerting & Incident Management:
  
  

PagerDuty, Opsgenie, Slack integrations

• Logging:
  
  

Centralized log management (ELK, Fluentd, Splunk)

• Security & Compliance Awareness
• Secure coding practices (OWASP Top 10)
• Infrastructure security (network isolation, encryption)
• Compliance frameworks (GDPR, SOC 2, HIPAA if applicable)
• Soft Skills & Mindset
• Strong problem-solving and debugging skills
• Collaboration with developers, QA, and IT teams
• Understanding agile methodologies (Scrum, Kanban)
• Continuous learning and adapting t-new tools and cloud services
  
  

Bonus / Emerging Skills

• Serverless architectures (AWS Lambda, Azure Functions)
• GitOps (Flux, ArgoCD)
• AIOps and observability automation
• SRE principles (Service Level Indicators/Objectives)
  
  

Additional Information:

• The candidate should have minimum 3 years of experience in DevOps.
• This position is based at our Bengaluru office.
• A 15 years full time education is required., 15 years full time education