Job Description
Job Description
A Business Support Analyst I is someone who has 6-12 months experience in an application support role or can demonstrate an aptitude for problem solving through their education/work experience. The candidate will be able to demonstrate strong potential to provide an exemplary support service to Verisk's highly valued clients putting the clients needs at the forefront of everything Verisk does.
Responsibilities
Triage, prioritise and investigate user reported issues or service requests which are raised via IT Service Management tooling
Provide exceptional customer service through effective and valuable communication
Working within a team environment to reproduce issues, provide workarounds and identify root causes of issues across multiple products
Escalating/engaging with Technical Support, Development, Managed Service and Service Delivery Management teams as required
Undertake other administrative tasks needed to deliver support services to the clients
Contribute to internal knowledgebases
Grow understanding of the London insurance market and associated business processes
Develop an understanding of customers business needs and operational environments
Assist with the creation of help centre articles which will improve the support service VSBS provides its customers
Ensure that any risks are raised with senior management or via standard process
Contribute to continuous improvement (CI) of the VSBS support service
Adhere to corporate policies, procedures and standards
Ensure that data security and data privacy corporate guidelines and processes are followed
Qualifications
An analytical thinker with an aptitude for problem-solving and client engagement
Able to demonstrate the ability to investigate and resolve a variety of software application issues ; from business process focused to more technical and database issues
Able to communicate effectively with both customers (technical and non-technical) and internal stakeholders
Able to manage own workload and manage expectations of stakeholders
Confidence to seek support of peers and management as required
Comfortable working within a team and building effective working relationships with clients and colleagues
Proficient in Microsoft Office
Ability to motivate and listen to team members
About Us
Our People, Our Culture
For more than 50 years, Verisk has helped property and casualty insurers make smarter decisions about risk through AI-powered risk modeling, advanced analytics, and technology solutions spanning the entire policy lifecycle. We are a leading strategic data, analytics, and technology partner to the global insurance industry, guided by core values of learning, caring, and results while maintaining the highest ethical standards as stewards of the industry's most comprehensive datasets. Learn more about Verisk and what we are doing within the insurance industry.
For the eighth consecutive year, Verisk is proudly recognized as a Great Place to Work® for outstanding workplace culture in the US, the fourth consecutive year in the UK, Spain, and India, and the second consecutive year in Poland. In addition, we've been recognized by The Wall Street Journal as one of the Best-Managed Companies and by Forbes as a World's Best Employer, testaments to the value we place on workplace culture.
Our Culture : Explore our inclusive, people-first culture that fosters innovation, collaboration, and belonging.
Awards & Recognition : See why Verisk is consistently recognized as a Great Place to Work™ around the world.
Our Businesses : Learn about the diverse industries we serve — from insurance and energy to financial services and beyond.
Life at Verisk : Discover what it's like to work at Verisk through employee stories, team highlights, and culture moments.
Careers at Verisk : Join a global team of problem-solvers and innovators doing meaningful work that's shaping the future of industries. Whether you're just starting out or looking to take your career to the next level, Verisk offers growth, purpose, and a people-first culture
Let's build something meaningful together!
Verisk Analytics is an equal opportunity employer.
All members of the Verisk Analytics family of companies are equal opportunity employers. We consider all qualified applicants for employment without regard to race, religion, color, national origin, citizenship, sex, gender identity and/or expression, sexual orientation, veteran's status, age or disability. Verisk's minimum hiring age is 18 except in countries with a higher age limit subject to applicable law.
At Verisk, we provide a competitive compensation package aligned with market benchmarks and individual experience, disclosed transparently in accordance with applicable pay transparency regulations. In addition to base salary, eligible roles may include a range of incentive opportunities designed based on market research and our internal grading structure.
Our benefits portfolio varies by location; however, a typical package includes medical coverage, life insurance, pension plans, and paid time off in line with local labor laws.
We also foster a work environment focused on well-being and career development. Additional perks may include wellness initiatives, fitness programs, and team-building activities.
https://www.verisk.com/company/careers/
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