Job Description
The Service Operator I is expected to be receptive to Continuous Improvement initiatives and start to contribute their own ideas for improving the Service. They should be able to identify tickets that have not lead to customer success and raise them in team meetings or escalate them.
Responsibilities
Service Request Processing
- Understand our Service Operations processes
- Identify that a ticket is a request for a particular process
- Carry out the process accurately
- Deal with most process deviations and escalate when unable to
- Defining, creating and implementing new Service Requests
- Communicate with wider team members about new Service Operations Processes and help to document and standardise them such that they can be routinely handled by any Service Operator
- With support from the team, analyse and document new processes
- Help improve and suggest ideas for existing Service Requests, including assisting with Service Request automations
- Identification of Service Operation Processes
- Build relationships with wider team and start to understand opportunities to bring Service Requests into Servicing Team
- Other general responsibilities
- Have an awareness of & be proficient in executing and adhering to department processes in which training has been supplied
- Working within a team environment helping colleagues to achieve team goals
- Through IT Service Management tooling to collect information relating to client requirements pertaining to service requests
- Undertake administrative tasks needed to deliver support services to the clients
- Escalating/engaging with Technical Support, Development, Client Environment Management and Service Delivery Management teams as required
- Have a basic awareness knowledge of some business processes and associated products which Verisk sells to help clients deliver their business processes
- Developing an understanding of customers business and operational environment
- Assisting with the creation of help centre articles and internal training materials to support business and technical understanding of others
- Ensure that any risks are raised with senior management or via standard process
- Ensure that clients data is secure and properly managed
Qualifications
A formal tertiary qualification, preferably in computer science, business information systems or other subject which involves some degree of technical analysis, and/or, professional experience which is clearly evidencable
- Strong attention to detail
- Able to communicate effectively with both customers (technical and non-technical) and internal stakeholders
- Motivated, Self Starter
- Able to manage own workload and manage expectations of stakeholders
- Confidence to seek support of peers and management as required
- Good grasp of Microsoft Office
About Us
Our People, Our Culture
For more than 50 years, Verisk has helped property and casualty insurers make smarter decisions about risk through AI-powered risk modeling, advanced analytics, and technology solutions spanning the entire policy lifecycle. We are a leading strategic data, analytics, and technology partner to the global insurance industry, guided by core values of learning, caring, and results while maintaining the highest ethical standards as stewards of the industry's most comprehensive datasets. Learn more about Verisk and what we are doing within the insurance industry.
When you join Verisk, you become part of a diverse global team with over 7,500 professionals in 30 plus countries, making work that matters. We're certified by Great Place to Work, reflecting our commitment to inclusivity, employee engagement, and wellbeing. At Verisk, your growth is a priorityfrom professional development and tuition benefits to a supportive, flexible workplace culture, we support your continued growth.
Our Culture : Explore our inclusive, people-first culture that fosters innovation, collaboration, and belonging.
Awards & Recognition : See why Verisk is consistently recognized as a Great Place to Work around the world.
Our Businesses : Learn about the diverse industries we serve from insurance and energy to financial services and beyond.
Life at Verisk : Discover what it's like to work at Verisk through employee stories, team highlights, and culture moments.
Careers at Verisk : Join a global team of problem-solvers and innovators doing meaningful work that's shaping the future of industries. Whether you're just starting out or looking to take your career to the next level, Verisk offers growth, purpose, and a people-first culture
Let's build something meaningful together!
Verisk Analytics is an equal opportunity employer.
All members of the Verisk Analytics family of companies are equal opportunity employers. We consider all qualified applicants for employment without regard to race, religion, color, national origin, citizenship, sex, gender identity and/or expression, sexual orientation, veteran's status, age or disability. Verisk's minimum hiring age is 18 except in countries with a higher age limit subject to applicable law.
At Verisk, we provide a competitive compensation package aligned with market benchmarks and individual experience, disclosed transparently in accordance with applicable pay transparency regulations. In addition to base salary, eligible roles may include a range of incentive opportunities designed based on market research and our internal grading structure.
Our benefits portfolio varies by location; however, a typical package includes medical coverage, life insurance, pension plans, and paid time off in line with local labor laws.
We also foster a work environment focused on well-being and career development. Additional perks may include wellness initiatives, fitness programs, and team-building activities.
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