Job Description

The Platform Administrator is responsible for managing and optimizing SaaS platform configurations to meet customer and business requirements. This role serves as a key point of contact for platform administration, working closely with customers and cross-functional teams to manage user access, workflows, system configurations, enhancement requests, and platform support.

Key Responsibilities

Administer and maintain SaaS platform configurations, including users, permissions, dashboards, workflows, issue lists, business hours, and other system settings.
Configure and manage platform modules such as Locations & Provider Assignments, Asset Management, Refrigerant Tracking, Site Planning, Inventory, Projects, Supply Manager, and Preventative Maintenance.
Manage customer-requested configuration changes, including Invoice & Proposal workflows and Auto Invoice Approval processes, within approved platform capabilities.
Serve as the primary contact for platform administration requests, assess customer needs, and coordinate appropriate solutions with internal teams.
Partner with Customer Success, Product, Support, Facility Coordinators, and technical teams to implement platform changes and resolve issues.
Communicate enhancement status, platform updates, system performance issues, and configuration changes to customers and internal stakeholders.
Maintain accurate documentation and configuration records and ensure changes are implemented with quality and consistency.
Troubleshoot configuration-related issues, identify risks, and escalate complex or technical issues appropriately.
Participate in customer discussions focused on platform optimization, adoption, and continuous improvement.

Required Qualifications

2+ years of experience in SaaS administration, system administration, customer support, facility management technology, or a related field.
Experience supporting customer-facing technology platforms.
Strong analytical, troubleshooting, and problem-solving skills.
Ability to manage multiple customer requests and priorities effectively.
Excellent written and verbal communication skills.
Proven ability to work effectively with cross-functional teams.

Preferred Qualifications