Application Support Specialist

Application Support Associate – POS Billing, E-Receipts, Raffle Draws, & Surveys

Location: Gurugram (Onsite) | Company: Karnival Internet Technologies

Salary: 5-6 LPA | Experience: 2-3 years

About Karnival Internet Technologies:

We are transforming retail and business operations with our innovative suite of POS Billing, E-Receipts, Raffle Draws, and Survey Solutions. Our mobile and desktop-based platform helps businesses streamline transactions, engage customers with digital rewards, and collect valuable insights through surveys.

Role Overview:

We seek an Application Support Associate with 2-3 years of experience in POS billing software or related fields. The ideal candidate will provide technical support, troubleshoot software issues, and assist users across our platform, ensuring a seamless business experience utilizing our billing, digital receipts, raffle draws, and survey solutions.

Key Responsibilities:

• Assist users with queries related to:

POS Billing Software – Billing, invoicing, and transaction-related concerns.

E-Receipts – Helping businesses implement and manage digital receipts for paperless transactions.

Raffle Draws – Supporting retailers in setting up and managing digital raffle campaigns for customer engagement.

Surveys – Guiding businesses in creating and analyzing customer feedback surveys to drive better decision-making.

• Troubleshoot and resolve technical/software-related issues efficiently.
• Assist new users with onboarding, product setup, and training sessions.
• Collaborate with internal teams (Product, Engineering, and Sales) to escalate and resolve complex issues.
• Maintain detailed logs of customer interactions, feedback, and issue resolutions in CRM tools.
• Ensure a high level of customer satisfaction and quick response times.

Required Skills & Qualifications:

• 2-3 years of experience in customer support for POS billing software, digital solutions, or fintech products.
• Strong understanding of billing, invoicing, and retail transaction processes.
• Experience supporting E-Receipts, Raffle Draws, or Customer Surveys (preferred but not mandatory).
• Excellent verbal and written communication skills in English and Hindi.
• Proficiency in CRM tools, ticketing systems, and troubleshooting.
• Ability to handle multiple customer queries efficiently in a fast-paced environment.
• A customer-first mindset with problem-solving skills.

Preferred Skills (Nice to Have):

• Prior experience in SaaS-based POS, customer engagement tools, or survey platforms.
• Exposure to retail, hospitality, or e-commerce industries.
• Familiarity with customer loyalty programs and digital marketing tools.

Why Join Karnival

• Competitive Salary
• Be part of a fast-growing fintech/retail-tech company.
• Work on cutting-edge POS, E-Receipt, Raffle & Survey solutions.
• A dynamic, collaborative, and supportive work environment