Summary
The
Application Support Specialist serves a critical role in managing and supporting SAP users on a daily basis. With a focus on incident management, troubleshooting, and user training, this position is vital for ensuring smooth SAP operations across organizational functions.
Main Responsibilities:
- Provide level 1 support in SAP with knowledge of transaction codes.
- Offer technical support, training, and troubleshooting for end-users on SAP.
- Monitor SAP jobs using SM35, including Idoc processing.
- Perform basic bug fixes and troubleshooting of failed jobs.
- Re-run jobs that have ended with errors.
- Collaborate with clients to explain SM and level 1 activities.
- Conduct non-regression testing during monthly releases.
- Assist junior SAP technicians with training and support.
Key Requirements:
- Bachelor's degree in Computer Science, Information Technology, or related field.
- 2 to 4 years of experience in supporting SAP functional areas.
- Functional knowledge of SAP modules such as FICO, MM, SD, PP, QM, EHS, LE, PM.
- ITIL certification.
Nice to Have:
- Relevant certifications like SAP Certified Technology Associate.
- Aware of latest SAP technologies and tools.
- Excellent communication and interpersonal skills.
- Ability to work independently and in a team.
- Experience with ITSM - Incident, Problem, Change Management.
Other Details:
- Working Hours: Monthly rotational shifts to follow Follow the Sun model (US, EU, Asia).
- Work Environment: Collaborative and inclusive atmosphere.
- Impact: Role contributes to significant change and innovation in the company.
