Job Description: L2/L3 Support Engineer
Shift: 247 Rotational Shift
Work Mode: Work From Office
Key Skills & Responsibilities:
- Strong experience working with Linux commands for system-level operations.
- Hands-on experience in ticketing systems (SLA based) and timely issue resolution.
- Expertise in troubleshooting and networking, identifying and resolving system/network issues.
- Experience with Monitoring Tools (e.g., Nagios, Zabbix, SolarWinds, Dynatrace, etc.).
- Responsible for responding to alerts, incidents, and service requests.
- Maintain SLA compliance for assigned tickets and ensure proper escalation when required.
- Proactively analyze system performance and suggest improvements.
- Ability to collaborate with cross-functional technical teams.
Preferred Qualifications:
- Experience in an IT infrastructure support environment.
- Good communication and documentation skills.
