Key Skills: Incident Management, Low Code, Power Apps, SOPs, RCA, Documentation., Recommendation Systems, Monitoring, Troubleshooting
Roles and Responsibilities:
- Lead support activities for Appian SAIL and Power Platform applications, including troubleshooting workflow execution issues, SAIL UI problems, connector/API failures, and platform-related errors.
- Oversee deployment readiness, environment migrations, integration checks, and defect validation to ensure smooth and stable software releases.
- Perform root-cause analysis (RCA) for recurring issues and recommend fixes and process improvements for low-code and BPM solutions.
- Monitor application performance, server health, and alert systems to maintain high availability, reliability, and operational stability.
- Maintain SOPs and up-to-date documentation for support procedures, known errors, resolution steps, and governance/security compliance requirements.
- Participate in on-call rotations for major incident support and act as an escalation point for critical production issues.
- Collaborate with development, QA, infrastructure, and business teams to resolve complex application and integration issues.
- Support enterprise applications, workflow systems, and integration flows across operational environments.
- Ensure adherence to governance, security, deployment, and operational support standards.
- Provide timely communication and updates to internal users and stakeholders regarding incident status and resolutions.
Skills Required:
- Strong experience supporting low-code and BPM platforms such as Appian SAIL and Microsoft Power Platform.
- Hands-on expertise in incident management, troubleshooting, monitoring, and root-cause analysis processes.
- Good understanding of workflow execution issues, connector/API failures, and enterprise application support.
- Familiarity with deployment readiness activities, environment migrations, and release validation processes.
- Experience maintaining SOPs, operational documentation, and governance/security standards.
- Knowledge of ITIL processes and IT operations best practices.
- Ability to monitor application performance, server health, and operational alert systems.
- Understanding of software development lifecycle, application deployments, and integration support.
- Strong communication, stakeholder coordination, and problem-solving skills.
- Ability to support rotational shifts and participate in on-call support models.
Education: Any Graduation / Any Post Graduation (CS/IT/Engineering preferred)
