Application Support Lead (L2/L3 Support)

Kamlax Global Technologies Sdn Bhd

Mumbai

5-10 Years

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Posted 7 hours ago
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Job Description

We're Hiring | Application Support Lead (L2/L3 Support)

Location: Mumbai – Lower Parel

Experience: 5+ Years

Notice Period: Immediate / 15 Days

We are looking for a proactive and experienced Application Support Lead with strong expertise in L2/L3 production support, incident management, RCA, and SLA-driven operations within the BFSI/Finance domain.

Mandatory Skills:

• Application Support (L2/L3)

• Incident Management & RCA

• MSSQL (Mandatory) & PostgreSQL

• SLA Handling & Escalation Management

• ServiceNow / Jira / SMAX

• Team Handling & Stakeholder Management

• BFSI / Finance Domain Experience

• Strong Analytical & Reporting Skills

Key Responsibilities:

• Lead and mentor support teams

• Handle critical production incidents

• Monitor KPIs & SLA compliance

• Improve support processes & documentation

• Collaborate with cross-functional teams for issue resolution

Interested candidates can share their profiles

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About Company

Kamlax Global Technologies Sdn Bhd

Kamlax Global Technologies is a leading IT services & business solution provider delivering cutting edge technology solutions to enterprises across the world.
we add value to organizations through a synergy of skills, technology insight, innovation, products and services that orchestrate our customer's business to perfection. Our expertise bridges the gap between the businesses and IT and offers detailed, process-driven solutions enabling our customers to enhance productivity and achieve better ROI.

Job ID: 148038211

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