Application Support Executive

Key Responsibilities

• Oversee the full lifecycle of healthcare applications, including planning, implementation,upgrades, maintenance, optimization, and decommissioning.

• Manage day-to-day operations, incident resolution, change management, and service requestsfor all supported applications.

• Collaborate with clinical, administrative, and IT teams to understand requirements, mapworkflows, and deliver solutions that improve patient care, operational efficiency, and userexperience.

• Ensure high availability, performance, security, and data integrity of applications; coordinatewith vendors for support, patches, and enhancements.

• Manage application integrations with other systems (e.g., HL7, FHIR, DICOM) and third-party solutions.

• Ensure compliance with regulatory requirements, data privacy laws, and healthcare standards(e.g., HIPAA,JCI, NABH, ISO 27001).

• Monitor application performance, generate reports, and provide insights for continuousimprovement.

• Develop and maintain documentation, training materials, and knowledge bases for end-usersand support teams.

• Stay updated on emerging healthcare IT trends, technologies, and best practices.

Qualifications & ExperienceEducation:

• Bachelor's degree in Information Technolog(BSC-IT)y, Computer Science, or a related field(required).Experience:

• 3+ years of progressive experience in Healthcare IT, with at least 2–3 years in applicationmanagement, support, or leadership roles.

• Strong hands-on experience with EHR/EMR systems, or custom HIS.

• Proven experience managing teams and leading healthcare IT projects.Skills & Competencies:

• Deep knowledge of healthcare workflows, clinical processes, and regulatory compliance.

• Proficiency in application integration technologies, databases (SQL), and reporting tools.

• Strong interpersonal and communication skills.• Problem-solving mindset with the ability to handle high-pressure situations.